Application Specialist, Retail

3 hours ago

Saint John, New Brunswick, Canada J.D. Irving Full time $60,000 - $90,000 per year
Description

Are you passionate about using technology to solve challenging problems? Join us as an Application Specialist to help revolutionize the home improvement retail industry with cutting-edge technology to elevate human experience and enhance business operations

JDI IT is on the lookout for a dynamic and ambitious Application Specialist to help digitally transform J.D. Irving's Retail division. This is your chance to work with Atlantic Canada's leader in Home Improvement – Kent Building Supplies, business-to-business supplier – Chandler Sales, award-winning pre-engineered structural systems manufacturer – Atlas Structural Systems, and Plasticraft Digital & Specialty Printing. 

The Application Support Specialist supports and maintains a variety of Enterprise applications and platforms. They are the main point of contact for technical expertise and the support of large-scale solutions. Also responsible for triaging issues to internal support, vendors, or partners to ensure the solutions are operating effectively.

If you're self-driven, a go-getter, and thrive in a fast-paced environment, this is the perfect opportunity for you to shine. The company is committed to investing in coaching and development and this team will be set up for success from day one. If you're passionate about growth and thrive in a collaborative environment, we encourage you to apply and be part of a team that's shaping the future through innovation and excellence.

This role requires on-site presence.

Responsibilities
  • Assessing opportunities to use Artificial Intelligence for improving personal and business processes 
  • Assist with configuration and testing of the applications  
  • Provide 'go live' and post 'go live' support for project and solution in general  
  • Assist in creating business requirements for future product enhancements  
  • Create documentation related to the support and management of solutions  
  • Triage errors if any and assist internal/external resources correct the software  
  • Upgrade software or interfaces for better performance of the solutions   
  • Continually review the solutions and make recommendations to improve/ maintain the solutions  
  • Installation of various software  
  • Provide coaching and training to the solutions' users  
  • Support the Delivery/ Project Managers with solutions  
  • Delivery with a focus on quality and an exceptional experience for customers/ end users 
Qualifications
  • 0-2 years' work experience in a related field 
  • Experience with document & content management, CRM, and or digital signage solutions
  • An understanding of REST calls, writing SQL queries, stored procedures  
  • Technical knowledge in the configuration and troubleshooting of D365 Finance and Operations, Warehouse Management System, Planning and Optimization software, Supply Chain Management software, Windows Server, Microsoft SQL Server, etc.  
  • Demonstrated a high level of curiosity 
  • A drive to learn and master new technologies and techniques 
  • Strong organization and planning skills 

You Are: 

  • A resourceful problem solver  
  • An exceptional communicator, written and verbal 
  • A collaborative team player

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