Cemetery Services Clerk

People, Place, Prosperity

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

There is an opening for the above position within the Operations Division of the Infrastructure Services Department available immediately. Reporting to the Manager of Cemetery Operations, this full-time Cemetery Services Clerk position is responsible for the following duties:

What you will be doing

• Responsible for providing exemplary customer service and delivery to the public as the first point of contact for customers requiring assistance with purchasing interment rights and other cemetery supplies and services.
• Arranging at-need burials, pre-planning interment rights, ordering foundations and marker installations, genealogical research and locating graves, resolving complaints and maintenance concerns, and handling cemetery-related inquiries
• Provides accurate and timely completion of cemetery-related administrative tasks in a busy, fast-paced environment.
• Schedules appointments and maintains personal calendar to meet directly with customers at 4 active cemeteries to assist families with determining needs, respond to questions, outline burial options, selecting interment rights, explain cemetery by-laws, lot decoration rules and legislation.
• Liaises daily with members of the bereavement industry, including funeral directors, funeral establishments, vendors and monument/marker suppliers.
• Responds to and assists daily "walk-in" customers with inquiries, complaints, maintenance concerns, genealogical requests, processing of payments, pre-planning and at-need burial arrangements at the cemetery office, open Monday to Friday from 8am to 4pm.
• Reviews and explains cemetery contracts, cemetery by-laws and provincial bereavement legislation to the public
• Arranges/schedules burials and prepares work orders for operations staff at 9 municipal cemeteries and 4 non-municipal cemeteries
• Handles administrative tasks including opening/closing of office, setting alarm, receiving/sorting incoming mail, maintaining reception area, monitoring phone calls/messages, ordering/receiving supplies
• Inputs data and creates/issues contracts, invoices, statements, certificates and interment requests through specialized cemetery management software (Stone Orchard Software) and updates cemetery maps and other historical documents, i.e. ledgers, lot cards
• Maintains and updates Public Register in accordance with legislated requirements
• Confirms ownership of interment rights, handles transfers of interment rights and reviews supporting documentation, including estate wills, permission letters, affidavits, statements, declarations and other legal documents
• Conducts research, provides genealogical information and assists the public in locating graves of loved ones
• Attends and assists Manager with educational/consumer outreach community events, i.e. Cemetery Open Houses, Doors Open Event
• May be required to assist with arrangements for last-minute burials after hours or on weekends in the absence of the Manager

Education

Minimum Two-year College Diploma in Business Administration or similar.

Experience and Knowledge

• A minimum one to two years of related cemetery office experience in municipal, not-for-profit, or private cemeteries.
• Experience with Stone Orchard Cemetery software considered an asset.
• Knowledge of POS and CLASS systems is an asset
• Completion of Cemetery Operations/Administration courses is an asset
• Experience working in the bereavement industry is an asset
• Meets the requirements to apply for a Provincial Cemetery Sales Representative License including prerequisite courses.
• Customer service experience working with the public (ability to deal with sensitive family issues in a professional and understanding manner within a Cemetery environment)
• Valid G Driver's License in good standing.

We will ask you for these items if you are hired

Proof of your current and valid certificate(s) and/or educational qualifications.

Valid G driver's license.

Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)

Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.

Your compensation

This position is within Grade 5 of the inside workers union Salary Schedule and has an annual salary range of $59,459 to $63, rates). Comprehensive benefits package including extended health, dental, travel benefits; long term disability; accidental death and dismemberment and life insurance. Enrolment in Ontario Municipal Employees Retirement System (OMERS).

Location of position

This position is located at Parklawn Cemetery, 750 Fountain St N, Cambridge, ON

Hours of work

The hours of work are 8:00 a.m. to 4:00 p.m. Monday to Friday (35 hours per week).

Advertisement expiration date

Interested candidates should apply at This posting will close on October 31, 2025.

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact to make your needs known in advance.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.

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