CIC Aftersales Representative

Looking for a great opportunity to work in Canada's largest Automotive
Group? We want you to join the Dilawri Family today.

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

The Dilawri Group of Companies - BC Region is
currently looking to fill the position of a CIC Aftersales Representative.

*Note: This position is currently using a Hybrid
Remote/In-Person work format*

All
successful applicants must possess the following qualities:

• You are a
  customer service whiz with exceptional customer service skills
• You have
  the ability to multitask and thrive in a fast-paced work environment
• Organization
  is your middle name
• MS Word,
  MS Excel and Outlook – I can do those in my sleep
• You can
  negotiate and have drive to produce results
• You have
  a friendly, pleasant phone demeanor
• You have
  a can do, will do, easy going attitude and work well in a team environment
• Previous
  call center experience is the cherry on top
• Ability
  to conduct business in English/ Cantonese/ Mandarin is considered an asset
• Post –
  secondary diploma or degree with a concentration in Business or equivalent
  experience – tell us about it

Essential
Duties: 

• You will
  support inbound and outbound calls for multiple Dilawri dealerships
• Book
  service appointments that maximize each retail service department's
  available hours to sell
• Follow up
  on CSI leads ensuring customers are satisfied with their visit
• Successfully
  achieve daily/weekly/monthly KPI goals as established by the BDC Manager
• Maintaining
  knowledge of all Service and Parts product offerings
• Ensure
  mobility needs for all service customers are fulfilled within established
  guidelines and available resources
• Capture
  and update customer contact information as per established guidelines
• Respond
  to all email, voicemail and text messages as required
• Collaborate
  with team members to support customer demands
• Other
  duties assigned by BDC Manager

Advantages
of the Dilawri Lifestyle 

• First
  hand mentoring from auto industry leaders
• Innovative,
  exciting work environment
• Employee
  discounts on vehicle purchases and leases
• Employee
  discounts on service and parts
• Career
  growth opportunities
• Competitive
  compensation
• Generous
  benefit package
• Exclusive
  Dilawri offers
• A true
  Family culture 

Dilawri Group of Companies is Canada's largest
automotive group with 75 + franchised dealerships representing 35+
automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British
Columbia and Washington D.C. Privately owned and operated by the Dilawri family
since 1985, the company continues to expand its footprint in Canada, building
on its history of excellence in the automotive industry. With more than 4,000
employees, Dilawri Group of Companies is proud to offer exceptional products
and customer service in every dealership.

Dilawri
Group of Companies is not only a leader in the automotive industry, it is also
a leader in the communities it serves, having established The Dilawri
Foundation in 2002. The Dilawri Foundation has contributed tens of millions of
dollars throughout Canada supporting a variety of charitable causes.

Go to our
website to see more about our company and the many reasons why you will want to
work for us

We do
thank all applicants in advance, but only those selected for an interview will
be contacted. Thank you for your interest