Amazon Connect Solutions Specialist

3 days ago

Ottawa ON KB H, Canada TASKE Technology Full time $80,000 - $110,000 per year

We are seeking a skilled and motivated AWS Cloud Engineer with experience using Amazon Connect to join our growing team. The ideal candidate will have hands-on experience designing, configuring and deploying cloud-based contact center solutions using Amazon Connect and other AWS services.

You will play a key role in developing and optimizing cloud-based services, supporting client solutions, and ensuring operational excellence using AWS-native tools. Key responsibilities include creating contact flows, integrating with services like Lambda and Lex, providing technical expertise and optimizing performance. We are looking for someone who is proactive, resourceful, and innovative, a problem-solver who enjoys tackling challenges and finding better ways to deliver results. This role requires a collaborative team player who thrives in a fast-paced, solution-focused environment.

Key Responsibilities

  • Design, implement, and manage scalable and secure AWS cloud infrastructures
  • Deploy, configure, and maintain solutions using services such as Amazon Connect, DynamoDB, Kinesis, CloudFormation, and S3
  • Configure and maintain Amazon Connect instances, routing profiles, queues and contact flows
  • Analyze system performance, recommend enhancements, and implement solutions like call recording and sentiment analysis
  • Integrate Amazon Connect with other AWS services such as AWS Lambda, Amazon Lex, Amazon Transcribe and Amazon Kinesis
  • Collaborate closely with cross-functional teams including developers, operations, and project managers to deliver cloud solutions that meet business needs
  • Develop and maintain AWS CloudFormation templates, AWS CDK applications, and Terraform scripts to automate and streamline infrastructure deployment and management
  • Monitor and optimize cloud systems for performance, cost efficiency, and reliability

Provide technical support, troubleshooting, and incident resolution for AWS-based systems

Qualifications

  • Amazon Professional Certification (Solutions Architect Professional, DevOps Engineer Professional, or equivalent)
  • 3–5+ years of experience working with AWS in a service delivery, engineering, or solutions architecture capacity
  • Strong understanding of AWS networking, IAM, and security best practices
  • Experience with automation and DevOps tools such as Terraform, AWS CDK, CloudFormation, Ansible, Jenkins, or GitHub Actions
  • Familiarity with APIs, Lambda functions, and event-driven architectures
  • Creative, self-motivated, and solutions-oriented mindset with strong problem-solving skills
  • Team-oriented with excellent communication and collaboration abilities

Preferred Experience

  • Implementation experience with Amazon Connect call flows and integrations
  • Knowledge of data streaming and real-time analytics pipelines using Kinesis or Kafka
  • Experience building serverless applications or microservices
  • Exposure to multi-account AWS environments and cost optimization strategies

Why Join Us

  • Competitive salary and benefits package
  • Opportunity to work on cutting-edge AWS technologies
  • Collaborative, innovative, and growth-oriented environment
  • Continuous learning and certification support

Flexible work arrangements with 2-3 days in office per week.

Job Type: Full-time

Pay: $80,000.00-$110,000.00 per year

Benefits:

  • Casual dress
  • Flexible schedule
  • Paid time off
  • Work from home

Education:

  • Secondary School (required)

Experience:

  • QuickBooks: 3 years (required)
  • Bookkeeping: 3 years (required)

Language:

  • English (required)

Work Location: Hybrid remote in Ottawa, ON K2B 8H6

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