Amazon Connect Developer

4 weeks ago

Brampton ON, Canada HCLTech Full time

Total experience of 7 years in software development working on software development projects including hands on experience on requirement, design, coding & unit testing involving development languages Type Script/ Python Minimum 3 years of experience in Amazon Connect working as contact center lead/developer Hands-on experience working on the design, development, deployment and migration of contact center solutions at scale. Hands-on experience on Configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda Knowledge of Dynamo DB, AWS CloudWatch, AWS CloudTrail Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc Ability to write high quality technical design documents, lead review sessions with customer to obtain approval, collaborate effectively with internal/external stakeholders on technical items, trouble shoot issues and resolve in a professional and timely manner. Experience of working on projects in Agile Methodology

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