Medical Billing

Title: Medical Billing & Reconciling Clerk, Operations Support Team

Location: Remote (Alberta)

Background:

Euclid Telehealth is seeking a detail-oriented and experienced Medical Billing & Reconciling Clerk to join our Operations team, supporting services across British Columbia, Alberta and Ontario. As our organization continues to expand, this position plays a vital role in maintaining the accuracy and integrity of our billing and financial reconciliation processes. Reporting to the Director of Operations, the Medical Billing & Reconciling Clerk plays a critical role in ensuring that all patient billing submissions and reconciling processes are completed with accuracy and timeliness and in alignment with provincial health system requirements. This includes verifying service codes and, all parameters of required field entry, ensuring proper documentation, monitoring claim outcomes, and reconciling payments against provincial remittance reports. You will be responsible for carrying out duties in a way that embodies the values of excellence, initiative, and teamwork, while achieving business objectives.

We believe every Canadian should have access to the specialized medical expertise that can preserve their vision for as long as possible.  At Euclid Telehealth, we focus on eye disease screening for the leading causes of vision loss and blindness, such as glaucoma, diabetic retinopathy, macular degeneration, and others. Our mission is to provide ocular health screening to everyone and ultimately eliminate preventable vision loss and blindness through the early detection of eye disease, by providing expert Ophthalmic care in a convenient, modern way.

• Medical Billing & Reconciling Clerk - Tasks and Responsibilities

Your responsibilities as a Billing & Reconciling Clerk, Operations Support Team will include, inter alia:

Medical Billing Submission

• Prepare and submit accurate provincial medical billing claims for the Company.
• Review patient encounters, service codes, and clinical documentation to ensure correct billing before submission.
• Verify medical necessity, appropriate fee codes, and adherence to provincial billing guidelines.
• Monitor claim statuses and resubmit corrections or adjustments as needed.
• Maintain proficiency with billing platforms and EMR.
• Create invoice as required.

Reconciliation

• Reconcile daily, weekly, and monthly billing records against provincial remittance reports.
• Match services rendered to billing submissions and payments received.
• Identify discrepancies, missing claims, rejected claims, or unmatched entries.
• Correct errors in billing records by coordinating with Director of Operations/Operations Manager, and billing partners.
• Maintain accurate reconciliation logs and documentation for internal review.

Quality Control & Compliance

• Ensure all billing submissions meet provincial and regulatory standards.
• Maintain thorough, organized billing records for auditing and internal reporting.
• Support internal billing audits and assist leadership with reconciliation summaries.
• Follow all privacy regulations related to patient health information (e.g., British Columbia PIPA/FIPPA, Alberta HIA, Ontario PHIPA).

Collaboration & Communication

• Consult with Director of Operations/delegate when documentation is incomplete, missing, or unclear.
• Communicate billing discrepancies and required updates in a timely, clear manner to Director of Operations.
• Work closely with the Director of Operations and his/her delegate as needed on reconciliation insights and reporting.
• Contribute to process improvements for billing accuracy and workflow efficiency.
• Assist with monthly, quarterly, and year-end financial reporting as required.

Your demonstrated skills:

• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Strong interpersonal and communicative skills and written communication skills.
• Creative problem solver who thrives when presented with a challenge.
• Proficiency in the use of personal computers and related technology.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work efficiently as part of a team and individually, as needed.
• Professional attitude.
• Ability to adapt to change.
• Organized team player.

What your background is:

• 2+ years of experience in billing, accounts receivable, or financial reconciliation roles.
• Post-secondary education in accounting, finance, or a related field; equivalent experience will be considered.
• Experience with public sector funding models, especially within Alberta, Ontario and British Columbia, is an asset.
• Experience using EMRs and billing systems such as ClinicAid, CabMD, Dr. Bill.
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP (or XLOOKUP), data functions, and general data-manipulation techniques.
• Knowledge of privacy regulations and handling confidential information appropriately.
• Legally able to work in Canada.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly to use hands and fingers, handle documents, and talk or listen. The employee frequently is required to sit and reach with hands and arms as is required to stand and walk.
• Standard workweek with some overtime during reporting periods or audits.

Equity Statement 

We are committed to fostering an inclusive, equitable, and accessible environment, where everyone feels valued, respected, and supported, with a workforce and group of suppliers that reflect the diversity of our community.

Job Type: Full-time

Pay: $24.00-$26.00 per hour

Expected hours: 8 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care
• Work from home

Work Location: Remote