Drop-By Coordinator

Drop-By Coordinator - Georgina Drop-By

Application Deadline: Friday, October 31st

Inn From the Cold (IFTC) meets the needs of people who are homeless or at risk of becoming homeless in York Region. We work with the community and collaborate with our partners in supporting those with basic to complex needs. IFTC's work is housing focused, and trauma informed, offering a continuum of services and programs that allow us to partner with our clients on their journeys out of homelessness. IFTC promotes a healthy and safe workplace and has created an intentional culture of wellness for all staff, volunteers, and clients.

More information:

Overview: The Georgina Drop-By is a new program and will operate in Sutton, Ontario, operated by Inn From the Cold. The Georgina Drop-By Coordinator will work with people experiencing homelessness, in collaboration with other staff and collaborative partners. They will provide a welcoming, inclusive space providing access to basic needs, food, showers, as well as conducting social inclusion activities to build a sense of community. They will also provide warm transfers to support services based on the unique needs of each individual.

Responsibilities:

· Prepare service for the shift

· Connect with clients

· Greet collaborative partners and facilitate their work

· Greet Inn Team Members and facilitate their work

· Collaborate with Inn Team Manager and Team Leads regularly

· Greet volunteer/students and assign them with tasks

· Assist volunteers/students in delivering service

· Oversee and participate in lunch preparation, serving and clean up

· Prepare and serve coffee, tea, and other beverages, and ensure snacks are available for clients between meals

· Provide clients with basic needs including clothing, personal care items, clothing, access to showers etc.

· Provide brief, solution-focused counselling to clients

· Connect clients to relevant services both internally and externally

· Using a client-centred approach, de-escalate aggressive behaviour or disputes between clients

· Report all client, staff, or program concerns to the Client Services Manager in a timely manner

· Reinforce the rules and policies of the Drop-By Program

· Model the behaviour we wish to see in our clients at all times

· Provide clients with non-judgmental harm reduction support and guidance

· Follow COVID Preparedness Document and all other public health directives

· Complete daily shift report as a team

· Attend weekly drop-by meetings

· Attend monthly all staff meetings

· Other tasks and duties as assigned

Knowledge/Abilities:

· Knowledge and understanding of homeless and/or socially isolated adults with a variety of mental health and addiction concerns

· Knowledge and understanding of harm reduction principles and tools

· Diploma in social service work or relevant field of study

· Knowledge of trauma informed practices

· Strong de-escalation skills and effective in dealing with conflict and crisis

· Friendly, flexible and ability to juggle multiple priorities

· Demonstrate a clear understanding of IFTC policies, including professional boundaries and confidentiality

· Excellent interpersonal and communication skills and able to work in a team

· Current Standard First Aid and CPR Level C Certificate, prior to first day of work

· Clear Vulnerable Sector Screening, within 6 months

· Food Handler Certificate an asset

· WHIMS Certificate an asset

· Able to plan and carry out shift with minimal supervision

· Other tasks as assigned

Qualifications:

· College or University degree in related discipline

· Current Standard First Aid and CPR-C Certificate, prior to first day of work

· Food Handling Certificate an asset

· WHIMS

Requirements:

· Clear Vulnerable Sector Screening, prior to first day of work

We thank all candidates who apply however, only those selected for an interview will be contacted. Inn From the Cold is an equal-opportunity employer and is committed to meeting the accessibility needs of persons with all abilities Every reasonable effort will be made to accommodate the needs of persons with disabilities who are employed with or receive services from Inn From the Cold. If you require disability-related accommodation during this process, please inform us of your requirements.

Resumes will be viewed upon submission, hiring may take place prior to closing date.

Job Type: Part-Time, Fixed Term Contract

Contract Length: ASAP – Dec. 31st, 2025, with possibility of extension

Pay Rate: $24.36/hour

Hours: Monday-Friday, 9am to 4:30pm

Other:

We invite you to join us by submitting your cover letter and resume to the Client Services Manager April at Please quote Drop-By Coordinator - Georgina. Note: We will not accept applications that do not have a cover letter.

Inn From The Cold strives to foster a workplace that reflects the diversity of the community we serve and welcomes applications from all qualified candidates. We are committed to an inclusive, barrier-free work environment and recruitment and selection processes. Accommodations are available upon request for candidates taking part in all aspects of recruitment. We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted

Job Types: Fixed term contract, Full-time

Contract length: 3 months

Pay: $24.36 per hour

Benefits:

• Employee assistance program

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Licence/Certification:

• CPR Certification (required)
• First Aid Certification (required)
• Food Handler Certification (required)

Work Location: In person