Customer Success Manager

2 days ago

Toronto, Ontario, Canada RPS Real Property Solutions Full time $55,000 - $82,000 per year
Dear Candidates,
RPS Real Property Solutions is excited to announce that we're looking for a proactive and relationship-driven Customer Success Manager to ensure our clients get maximum value from RPS's real estate data and valuation solutions. own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.
About Us:
RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.
Our expertise providing solutions for property valuations, data-driven risk management tools, market trending and insights, and consulting services over 25 years has established RPS as the strategic partner for real solutions to real property challenges.
We are dedicated to building on our strong legacy of operational excellence and fostering long-term relationships with our clients and partners, delivering the most innovative and effective residential real estate solutions in the market.
Our team is united by a shared set of values: ·       We're Client Obsessed ·       We Love Innovation, But Worship Execution ·       We Believe Simplicity Is Genius ·       We Own What We Do ·       We're Guided by True North ·       We Care Personally, Challenge Directly About the Role:
  • Customer Success Manager will own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.
Key Responsibilities:
  • Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and strong adoption of RPS solutions.
  • Lead client onboarding, training, and product implementation.
  • Monitor account health, proactively addressing risks and identifying growth opportunities.
  • Partner with sales to drive renewals and upselling opportunities.
  • Gather client feedback and work cross-functionally with product and operations to enhance offerings.
Skills / Knowledge:
  • Strong communication, relationship-building, and problem-solving skills.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
Education / Work Experience:
  • University or College degree in Business Administration or Marketing
  • 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).
Other Information:
  • Department: Sales
  • Reporting to: Vice President, Business Development
  • Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
  • RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at [email protected].
$55,000 - $82,000 a year The salary offered for this position is competitive and within the market range for similar roles in the industry.
Benefits: Company events Health Care and Dental care Employee assistance program Life insurance RRSP match Vision care Wellness program   RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodation for job applicants with disabilities are available upon request during the recruitment process.   We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Actionstep Full time $80,000 - $100,000 per year

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...

  • Customer Success Manager

    2 hours ago

    Toronto, Ontario, Canada Dye & Durham Corporation Full time US$80,000 - US$120,000 per year

    Department:SalesLocation:TorontoDescriptionThe Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham's products and services. Acting as a trusted advisor and primary point of contact, the CSM will focus on building long-term relationships, enhancing customer satisfaction, and driving retention...

  • Manager, Customer Success

    1 week ago

    Toronto, Ontario, Canada Softchoice Full time $120,000 - $180,000 per year

    Why You'll Love SoftchoiceWe are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology....

  • Customer Success Manager

    2 days ago

    Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per year

    Come join our Customer Success teamHigh velocity, high intensity, high trust, high bar, high impact, and a will to win.If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...

  • Manager, Customer Success

    5 hours ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time $60,000 - $120,000 per year

    Manager, Customer SuccessAbout NRTAt NRT, we build more than solutions: we build up each other.NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML...

  • Customer Success Manager

    2 days ago

    Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per year

    Come join our Customer Success team High velocity, high intensity, high trust, high bar, high impact, and a will to win. If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...

  • Customer Success Manager

    12 hours ago

    Toronto, Ontario, Canada Certn Full time US$80,000 - US$120,000 per year

    Who We Are At Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity: The...

  • Customer Success Manager

    5 hours ago

    Toronto, Ontario, Canada Certn Full time US$80,000 - US$120,000 per year

    Who We AreAt Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity:The Customer...

  • Manager, Customer Success

    2 days ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time $90,000 - $120,000 per year

    Manager, Customer SuccessAbout NRT  NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems,...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Docebo Full time $80,000 - $120,000 per year

    The Customer Success Manager (CSM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CSM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize...