Customer Success Manager
12 hours ago
Come join our Customer Success team High velocity, high intensity, high trust, high bar, high impact, and a will to win. If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the world. At FutureFit AI, our core mission is to help more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Our work helps resolve the growing issue of economic inequality, ensuring that no one is left behind in the future of work. Our AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale. Ready to make an impact? Apply today. Important note: Data shows that men typically apply when meeting 3/10 requirements, while women often wait until it's 10/10. We encourage you to apply if you see a strong (not necessarily perfect) fit. Your Role We're seeking a Customer Success Manager (Canada) to join our team and take charge of a portfolio of Canadian customers. You'll be the driving force behind their success on our platform, building lasting partnerships that fuel retention, growth, and expansion. What You'll Own Build Relationships: Develop and maintain strong ties with customer stakeholders. Act as their main point of contact and build trust through timely, proactive communication. Support Customers: Lead customers through implementation and ongoing success. Coordinate with teammates across Customer Success, Growth, Product, and Engineering to deliver results. Drive Adoption: Guide customers on how to get the most from the platform, whether that's upskilling job seekers, improving staff capacity, or solving talent shortages. Grow Product Expertise: Stay current on new features and updates. Share best practices, host feedback calls, and help customers tailor the platform to their needs. Renewals and Growth: Identify renewal and upsell opportunities early. Partner with Sales to expand accounts and drive long-term value. Voice of the Customer: Translate customer needs into insights that shape our roadmap. Ensure feedback is not just heard but acted on across the company. Required Experience Proven ability to manage customer relationships and build long-term trust with key stakeholders. Track record of solving complex problems with structured thinking and a focus on outcomes. Experience leading customer meetings and communicating clearly with executives, staff, and technical teams. Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned. Exposure to strategic planning, connecting daily work to broader customer and business goals. Experience handling sensitive conversations in a way that balances empathy with accountability. Ability to create effective presentations that simplify complex ideas for a range of audiences. Bonus Points Comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback. The ideal candidate will have at least one of the following: Consulting experience Utility player at a technology and/or impact start-up of
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Actionstep Full time $80,000 - $100,000 per yearActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
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Manager, Customer Success
1 week ago
Toronto, Ontario, Canada Softchoice Full time $120,000 - $180,000 per yearWhy You'll Love SoftchoiceWe are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology....
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Customer Success Manager
15 hours ago
Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per yearCome join our Customer Success teamHigh velocity, high intensity, high trust, high bar, high impact, and a will to win.If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...
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Manager, Customer Success
19 hours ago
Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time $90,000 - $120,000 per yearManager, Customer SuccessAbout NRT NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems,...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Docebo Full time $80,000 - $120,000 per yearThe Customer Success Manager (CSM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CSM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize...
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Customer Success Manager
12 hours ago
Toronto, Ontario, Canada Aislelabs Full time $80,000 - $120,000 per yearJob Summary:Join the Aislelabs Customer Success (CS) team and support a group of critical mid-market and enterprise accounts for our marketing and analytics software platform. As an experienced Customer Success Manager (CSM), you have managed the entire lifecycle - from onboarding to account expansion to renewal - and know your accounts' NRR like the back of...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada b3f36179-ea87-4288-8f0b-815554f7141f Full time $120,000 - $180,000 per yearWho are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
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Customer Success Manager
1 week ago
Toronto, Ontario, Canada Cohere Full time $120,000 - $180,000 per yearWho are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
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Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Cohere Full time $120,000 - $180,000 per yearWho are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
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Customer Success Manager
6 days ago
Toronto, Ontario, Canada Nue Full time $100,000 - $150,000 per yearOverviewNue is seeking a strategic and engaging Customer Success Manager, who goes beyond support to drive transformational impact for enterprise customers. This individual will possess deep expertise in SaaS customer Account Management, including increasing the value and ARR / ACV of a group of installed base accounts.They need to have the intelligence,...
