Manager, Customer Success
7 hours ago
Manager, Customer SuccessAbout NRT NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond. We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: Reporting to the Director, Customer Success, the Manager, Customer Success' primary mandate is to manage all customer initiatives the incumbent's focus will be customer account management. Core Competencies • Communication • Achievement/Results Oriented • Teamwork • Initiative • Customer service • Flexibility/Adaptability • Problem Solving • Building relationships Responsibilities include the following, but are not limited to: Customer Account Management – Major Accounts • Accountable for all customer initiatives for NRT's major corporate accounts and single customers. • Conduct calls to all NRT top accounts and follow up on issues by engaging appropriate internal departments. • Prepare Initiatives Review(s) with customer management (may include Service Reports where applicable). • Build and maintain successful customer relationships through meetings, presentations, teleconferences (i.e., Quarterly Executive Teleconferences), between customer and NRT. • Administer and manage Boarding forms for all new customers. • Support development of specific plans to ensure revenue growth and quota. • Other responsibilities as required by the EVP, Customer Success, or President/CEO. • Up to 50% travel is required. Qualifications• At least 3 years of experience in account/relationship management, business development or client-facing role • Experience in working with multi-geographical customers, providing timely support remotely and in-person. • Excellent communication and presentation skill• Experience in managing ATM accounts is an asset. • Bachelor's Degree in business related discipline is required, MBA/Master's degree is an asset. • Proficiency in French is required NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted. NRT is an equal opportunity employer. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Actionstep Full time $80,000 - $100,000 per yearActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
-
Manager, Customer Success
7 days ago
Toronto, Ontario, Canada Softchoice Full time $120,000 - $180,000 per yearWhy You'll Love SoftchoiceWe are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology....
-
Customer Success Manager
2 hours ago
Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per yearCome join our Customer Success teamHigh velocity, high intensity, high trust, high bar, high impact, and a will to win.If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Docebo Full time $80,000 - $120,000 per yearThe Customer Success Manager (CSM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CSM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada b3f36179-ea87-4288-8f0b-815554f7141f Full time $120,000 - $180,000 per yearWho are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Cohere Full time $120,000 - $180,000 per yearWho are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Cohere Full time $120,000 - $180,000 per yearWho are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada 41cd54c2-18de-4aae-a39b-11e255e2a5d8 Full time $80,000 - $120,000 per yearOVERVIEWMinuteBoxLoved by legal professionalsSupercharging legal workFast, efficient and funOur customers turn hours of legal work into minutes by supercharging their workflows. Along with you, we're shaping the future of legal, regulatory and compliance work. Join usShape the FutureFor too long legal software has been difficult, boring and stuck in the...
-
Customer Success Manager
6 days ago
Toronto, Ontario, Canada Nue Full time $100,000 - $150,000 per yearOverviewNue is seeking a strategic and engaging Customer Success Manager, who goes beyond support to drive transformational impact for enterprise customers. This individual will possess deep expertise in SaaS customer Account Management, including increasing the value and ARR / ACV of a group of installed base accounts.They need to have the intelligence,...
-
Customer Success Manager
31 minutes ago
Toronto, Ontario, Canada Docebo Full time US$69,750 - US$137,500 per yearThe Customer Success Manager (CSM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CSM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize...
