Account Representative, Client Relations

Job Requisition ID: 11472

Position Status: Permanent Full Time

Position Type: Remote

Office Location: Quebec (QC)

Travel Requirement: Frequent

Language Designation: French Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ to $ and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role:

Join the Customer Relationship Management team and the Customer Relations – Financial Institutions team as an account representative supporting the growth of our mortgage insurance portfolio for owner-occupiers. In this role, you will drive business growth by establishing and maintaining strong relationships with internal and external clients, as well as industry stakeholders. You will identify opportunities to strengthen partnerships with CMHC. You will manage the entire customer journey cycle, from prospecting and onboarding to ongoing relationship management, while actively promoting CMHC's mortgage insurance products. You will identify risks and opportunities, and provide advice and information to customers, including training on products, policies, and tools to help strengthen their business.

The successful candidate will be responsible for the following regions: Quebec, Beauce, Saguenay-Lac-Saint-Jean, Côte-Nord, Nord-du-Québec, Bas-St-Laurent, Gaspésie-Iles-de-la-Madeleine.

What you'll do:

• Create and maintain strong, long-term relationships with our financial institution partners and recognize business opportunities.
• Identify and seize new business opportunities through proactive outreach, market analysis, and strategic engagement.
• Manage the entire sales cycle for your client portfolio, including prospecting, onboarding, retention, and expanding product usage,
• Analyze and synthesize a wide range of information, including volume reports and market analysis data, to develop and implement sales strategies to promote CMHC mortgage insurance to clients of financial institutions in a diverse portfolio,
• Manage relationships with clients in your portfolio, including business volumes, client activity profiles, maintenance of services to lenders, lenders' use of CMHC's emili software interface, and increased visibility through planned client visits, training programs, and business development initiatives.
• Present training sessions and presentations during client-organized events and training or information activities as part of strategic client support.
• Manage your assigned portfolio, including the budget and other resources, in order to optimize customer service quality and efficiency.
• Work effectively with other members of the Customer Relationship Management team.

What you should have:

• Postsecondary education in a relevant field, such as sales, marketing, or business.
• At least five years of experience in the financial services industry, preferably in front-line or business development roles.
• In-depth knowledge of mortgage lending activities, including CMHC mortgage insurance products and services for owner-occupied homes.
• Excellent oral and written communication and interpersonal skills, and ability to influence and engage various stakeholders.
• Proven ability to manage the sales cycle and engage customers through consultative selling.
• Excellent marketing and business development skills, as well as the ability to deliver effective training and presentations to groups.
• Ability to build and maintain customer relationships and recognize business opportunities.
• A valid driver's license and access to a vehicle would be required to complete travel for on-site client visits.

It would be great if you also had:

• Good knowledge of mortgage underwriting;
• Ability to analyze and synthesize data.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry – we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around