Virtual Services and Access Navigator

7 days ago

Mississauga, Ontario, Canada Catholic Crosscultural Services Full time $42,000 - $54,000 per year

JOB POSTING

Virtual Services & Access Navigator

(Part Time, Contract until November 17,2025)

Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status.

We aresearching for a Part-time Virtual Services & Access Navigator to focus on supporting newcomer clients to get familiar, understand, be able, and comfortable using virtual and remote services.

If you want to your skills, experience, and talents to an organization that is making a difference in the lives of newcomers then this is the opportunity for you

Why join us?

We ensure our employees are reflective of the diverse clientele that we serve. We thrive on supporting our community, performing meaningful work, learning from our colleagues, making a difference and having fun

What you will be doing:
  • Conduct initial intake and screening for newcomer clients remotely, over the phone and through various CCS virtual and remote service outlets
  • Screen and assess newcomer client's digital literacy level, access to devices, and comfort using virtual services
  • Connect clients to settlement workers at CCS programs as per eligibility, language, and presenting need.
  • Develop and execute outreach plans to promote the program and recruit participants
  • Support, enhance and facilitate newcomer's digital literacy learnings in collaboration with CCS programs.
  • Prepare and submit accurate and timely statistical, narrative, and program progress reports.
  • Attend required agency activities and meetings.

What are we looking for?

  • A community college diploma in Social Sciences, Humanities, or equivalent combination of education and experience in a related field.
  • A minimum of one year's experience in client facing role in a community setting.
  • Proven experience working with clients from diverse cultural, linguistic, and educational backgrounds
  • Comfort and agility using various virtual service outlets, such as website chat, social media and messaging platforms.
  • A valid Social Insurance Number and legally entitled to work in Canada under relevant provincial or territorial legislation and regulations
  • Successful completion of a background check and/or vulnerable sector check upon hire

Why work with us?
We've got the purpose, the people and the perks you need for a fulfilling career. Here's what you get when you're a CCS employee:
  • Competitive compensation, paid sick time, employee recognition programs, and a great workplace culture
  • Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
  • An inclusive workplace culture and environment that encourages creativity, curiosity, and celebrates success

Location: Mississauga, ON

Compensation: $27.05 to $ 30.11 based on experience

Hours of work: 14 hours per week, during standard business hours (9am to 5pm).

How to apply: Please refer to the CCS job portal on requisition code P446.

Application Deadline: October 22, 2025

CCS is committed to a workplace that reflects the diversity of the populations we serve. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion.We encourage qualified candidates from Indigenous, Black and other racialized persons, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities to consider working with and for CCS.

Accommodations are available on request for candidates taking part in all aspects of the selection process.Please contact for assistance.

We strongly encourage all those who are interested to apply, even if they do not meet every requirement

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