Navigator - Integrated Seniors Hub

Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH's larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.

Key Responsibilities :

• Support the development and implementation of the plan for access and system navigation to seniors services in alignment with community partners, PCH's strategic plan, the Mississauga Ontario Health Team (MOHT), and applicable legislative requirements.
• Enhance workflow and communication pathways between PCH and other care providers by identifying barriers to care and working towards creating new care pathways that promote and optimize seamless care for the patient/client
• Create opportunities within the hub for community members to connect with PCH partners and build awareness of available services and supports
• Refer community members requiring medical or other service supports to clinical staff and other long-term care professionals
• Build and maintain relationships with network partners and other relevant services
• Contribute to creating and maintaining a safe, welcoming, non-judgmental, and comfortable care atmosphere
• Utilize a person-centered approach when promoting and educating the community on PCH programs and services
• Communicates effectively with patients, families and all members of the healthcare team
• Practices collaboratively with members of the healthcare team to provide elements of care for patients/clients with complex health issues
• Ensures that practice is consistent with entry to practice competencies, safe practices, standards of practice, guidelines and legislation
• Contributes to the assessment and documentation concerning each patient's health status on an ongoing basis and may develop and/or implement the Plan of Care while evaluating its ongoing effectiveness.

Key Qualifications:

• Registered Nurse or a member of a regulated health professional college.
• Minimum of 2 years of recent experience in community health or a related field
• Knowledge of the health care delivery system and community resources
• Excellent interpersonal, communication, assessment, critical thinking, problem-solving, and decision-making skills
• Specific work experience in access, case management, care navigation/coordination of care, or health planning considered an asset.
• Experience working with seniors in an LTC environment will be considered an asset
• Strong understanding of relevant best practices in community and clinical assessments, client service approaches, and program design
• Demonstrated ability to build strong relationships with key stakeholders, including Ministry representatives, local and provincial community partners, clients and families, and senior leaders across multiple organizations, both virtually and in-person
• A thorough understanding of community services in the Mississauga Halton region

PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply.
To learn more about PCH, visit our website here:

To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here:

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.