Accessibility Services Assistant

Date Posted: 10/31/2025
Req ID: 45833
Faculty/Division: UofT Mississauga
Department: UTM: Accessibility Services
Campus: University of Toronto Mississauga (UTM)
Position Number:

Description:

About us:

U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on theworld by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We're thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

Accessibility Services provides academic accommodations and services for students with disabilities and promotes a fully integrated university experience by ensuring that students have the opportunity to access and participate in all areas of student life. In partnership with a variety of Student Affairs and Academic departments, Accessibility Services provides comprehensive programming throughout each student's university career to foster greater resiliency and promote the development of knowledge and skills that are transferrable to their future goals.

Reporting to the Assistant Director, the Accessibility Services Assistant provides administrative support services to students and Accessibility staff. This position requires interaction with the public, greeting and providing information to students, staff, faculty and visitors, answering both internal and external inquires including phone, email and in-person communications, directing students, staff and faculty accordingly, updating student records, scheduling and confirming student appointments and maintaining accurate details for student appointments. This position maintains and reports student registration data, accesses, enters and manages data on the Clockwork Scheduling System in order to retrieve student information and book appointments. This position assists students with the intake registration process and mayalso assist with the coordination of term test/exam scheduling and recruiting of volunteers.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments
• Booking rooms and arranging appropriate accommodations
• Handling sensitive and/or confidential information
• Coordinating meeting schedules, agendas, materials, action and follow-up items

The detailed job description is available for internal candidates, upon request from the UTM HR office.

This role is onsite: Monday to Friday from 8:45am to 5:00pm

Please note the end date of this role, is January 12, 2027, with a possibility of renewal. 

Essential Qualifications:

• College Diploma (2 years) or acceptable combination of equivalent experience.
• At least two (2) years experience in a responsible administrative support role, preferably in a post-secondary environment; experience working directly with persons with disabilities required; a solid understanding of disability issues required.
• Must have strong computer skills and experience with various software programs including Microsoft Word, Excel and Outlook plus an aptitude for learning new computer applications.
• High degree of accuracy and attention to detail required.
• Familiarity with scanning and must have experience working with databases, e-mail, and internet browsers.
• Highly developed organizational and time management skills and excellent communication, interpersonal skills, and problem-solving skills.
• Must have strong written and verbal communication skills.
• Ability to respond calmly and professionally to students who may be experiencing emotional distress.
• Strong customer service orientation and ability to interact with people in a tactful, polite, confidential, professional and diplomatic way
• Ability to respond calmlyand efficiently in crisis situations.
• Ability to interact with people in a tactful, polite, professional and diplomatic manner.
• Ability to exercise judgment, set priorities and handle a variety of tasks simultaneously.
• Ability to exercise judgment when disseminating sensitive information.
• Ability to work both independently and as part of an interdisciplinary team.
• Must have a commitment to the principles of empowerment, integration and inclusion; demonstrate an understanding of disability related issues.

Assets (Nonessential):

• Familiarity with assistive technology for persons with disabilities an asset.

To be successful in this role you will be:

• Adaptable
• Articulate
• Efficient
• Multi-tasker
• Organized
• Problem solver
• Team player

Closing Date: 11/11/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.