Intermediate Network Analyst

4 days ago

Calgary AB TE L, Canada Comtech (Communication Technologies) Ltd. Full time

Comtech (Telecom Solutions) Ltd. is an integrated communications service provider, providing state-of-the-art telecommunication solutions. Comtech provides Private Enterprise Wide Area Networking connectivity throughout North America. Our services include research and development, design, implementation, construction, and maintenance/monitoring/managed services, ensuring exceptional quality, high-performance systems.

The Network Analyst monitors, manages, supports internal and customer networks with a goal to provide best-in-class network availability to internal & external customers. He/she provides world-class customer service and a sense of urgency when dealing with issues.

RESPONSIBILITIES

  • Monitor network performance and ensure system availability and reliability
  • Configure and support various network devices and services (e.g., routers, switches, firewalls, radios, etc.)
  • Perform technical troubleshooting and data gathering to identify issues and drive them to resolution in a timely fashion and/or ensure proper escalation to the next level of support
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Service Provider Management, Liaise with multiple providers on behalf of our clients to drive incident resolution in an urgent fashion.
  • Consistent and timely ticket updates to provide clear communication/documentation of steps taken to drive resolution.
  • Establish and maintain documentation, tools and systems for clear consistent delivery of service.
  • Take on mini assignments outside of operations in support of Comtech growth
  • Advocate for customer and ensure each customer is receiving value for services
  • Proactively finding issues and fixing prior to affecting customer
  • Reporting using tools provided with a goal towards full automation
  • Finding and implementing efficiencies and improvements for the NOC

REQUIREMENTS

  • 2 year Technical Diploma in related field or University degree in Computer Science or a related subject
  • CCNA (Cisco Certified Network Associate) is required
  • Min 5 years Past experience working in a NOC environment highly desired.
  • Solid understanding of internet protocol, internet services, Data services, WiFi, voice PRI/SIP services including routing, switching, TCP/IP, MPLS, DWDM, SONET, BGP, and Ethernet
  • Proven experience with monitoring, network diagnostic and network analytics tools
  • Ability to adapt and grow with new technologies
  • Exceptional problem solving, organizational and time management skills with an attention to detail
  • Ability to work independently
  • Excellent communication skills (both written and verbal)
  • The ability to handle challenging situations with integrity, empathy and sincerity
  • Team player that combines attributes of interpersonally appropriate and aware, self-motivated and diligent, and defines success collectively rather than individually.
  • Ability to work shifts including days, evenings, nights, weekends, statutory holidays, and on-call

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • RRSP match
  • Vision care

Education:

  • AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

  • Network Operating Centre: 4 years (preferred)

Licence/Certification:

  • CCNA certificate (required)

Work Location: In person

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