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Service Coordinator
2 weeks ago
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As a Service Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here
What You'll Be Doing
- Review referral requests to ensure that it meets established criteria
- Conduct intake interviews with clients to obtain their consent and talk with them about the program
- Ensure data is collected and input as required
- Attend meetings with referral source as required
- Document and escalate service issues
- Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines and provide support to our clinician network to ensure they are managing expectations
- Add to a positive work culture by identifying efficiencies and solutions to any issues
- Liaise with the client/patient, third parties (including insurers), the employer and various health care professionals
- Act as the first point of contact for service providers and corporate customers and help manage and track complex cases
- Maintain database(s) and client/case files with a high level of accuracy and confidentiality
What We're Looking For
- Bachelor's degree in a related field or an equivalent experience and training
- Case Coordination and or Case Management experience is a major asset
- Expertise in Disability Treatment and Management principles, practices and processes
- Proficiency with Microsoft Word, Excel and PowerPoint
- Excellent verbal and written English communication skills
- Effective self-directed work style with the ability to work with minimal supervision
- Strong administrative and customer service skills
- Effective interpersonal skills; ability to communicate with a variety of stakeholders
- Ability to efficiently manage multiple demands under time constraints and deadlines
- Adaptable to changing priorities and contribute effectively to a positive work environment
Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. Pay range for this position is $ per hour.
Why work with us
Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.
