Director, People

Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH's larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.

Position Summary

The Director, People & Culture is responsible for overseeing all aspects of human resources practices and processes within the organization. This role involves leading the HR department, developing and implementing HR strategies that align with the company's business goals, and fostering a positive workplace culture. As a member of the senior management team, the Director ensures compliance with employment laws and regulations, while addressing the workforce needs and challenges unique to the long-term care sector.

Key Responsibilities and Activities

Strategic Leadership

• Develop and implement HR strategies and initiatives aligned with PCH's mission, vision, and values.
• Serve as a strategic partner to the executive team and provide leadership across the full talent management lifecycle, including recruitment, succession planning, retention, learning, development, compensation, and benefits.
• Lead the development of an organization-wide strategy for Diversity, Equity, and Inclusion (DEI).
• Collaborate with the leadership team to champion a high-performance and inclusive corporate culture, including developing culture programs and measuring key culture metrics.
• Oversee workforce planning and ensure the organization has the right capacity, resources, and skills to meet evolving needs.
• Define and promote the PCH Talent Experience and support innovative strategies to close skill gaps and prepare for future workforce needs.
• Leverage new ideas, technologies, and methods to improve recruitment, employee experience, and overall HR efficiency.

Learning & Development / Training

• Oversee the design and delivery of learning and development programs that align with PCH's corporate strategy and culture.
• Provide guidance on optimizing training programs and identifying new opportunities to enhance staff development.
• Partner with clinical and operational leaders to support mandatory education and professional development for both regulated and unregulated staff in compliance with Ministry standards.
• Develop and promote training programs focused on person-centered care, cultural competence, trauma-informed care, and inclusive practices.

HR Operations / HR Business Partner

• Provide leadership and best practices in HR policies, programs, and strategies that support PCH's goals and values, including DEI and Anti-Racism initiatives.
• Ensure compliance with all applicable human resource legislation.
• Oversee systems and reporting processes related to resource management, workforce analytics, KPIs, and decision support.
• Advise the President and senior leadership team on strategic HR issues, labour relations, grievances, mediation, and risk mitigation.

Labour Relations / Employee Engagement

• Oversee labour relations and work proactively with union partners and operational leaders to maintain effective relationships.
• Address labour relations issues, including negotiations with unions and other labour groups.
• Lead employee engagement and wellness programs that promote a culture of openness, feedback, and community.
• Champion initiatives that support psychological health and safety, resilience, and wellbeing.

Occupational Health & Safety / Health and Wellness

• Oversee health and safety programs, policies, and training to promote a positive safety culture and minimize workplace risk.
• Lead the development and implementation of employee wellness, recognition, and mental health programs.

General Leadership Accountabilities

• Lead, mentor, and motivate team members, fostering a collaborative and inclusive environment that reflects PCH's values.
• Partner with the leadership team on strategic planning and change management initiatives.
• Drive innovation by exploring new staffing models, such as self-scheduling, cross-functional teams, and career laddering, to improve engagement and retention.

Qualifications

Education

• Post-graduate degree in Business or Human Resources Management required.

Professional Certification / Licenses

• Certified Human Resources Professional (CHRP) designation preferred.

Experience

• 7–10 years of experience in a senior HR leadership role within long-term care or community-based organizations.
• Strong understanding of the Ontario healthcare system, including not-for-profit and government sectors.
• Previous leadership experience in long-term care, with working knowledge of the Fixing Long-Term Care Act and related Ontario regulations, is highly desirable.
• Proven expertise in labour relations, including collective bargaining, partnership development, and conflict resolution.
• Demonstrated ability to lead organizational development, champion change, and foster a values-driven, people-first culture.

Working Conditions

• Typical office environment with some work in resident care areas.
• Regular sitting, standing, and walking.
• Requires intensive visual and mental concentration.
• Must manage multiple demands and frequent interruptions.

PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply.

To learn more about PCH, visit our website here:

To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here:

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.