Operations & Sales Administrator (A-Player Only)

Operations & Sales Administrator (A-Player Only)

Commence Fence | Ottawa, ON

This is not a typical admin role.

This is a front-line revenue and operations position that directly impacts sales conversion, cash flow, and customer experience.

If you are highly organized, confident on the phone, financially competent, and take pride in owning outcomes—not just completing tasks—keep reading.

The Opportunity

Commence Fence is a fast-growing, premium fencing company built on systems, accountability, and execution. We are looking for a top-tier Operations & Sales Administrator to act as the gatekeeper of our sales pipeline and the backbone of our administrative operations.

This role sits at the intersection of sales qualification, customer communication, scheduling, and bookkeeping. When done well, it increases close rates, protects our sales team's time, and keeps the business financially tight.

This role is not for:

• Order takers
• Passive administrators
• People uncomfortable holding firm boundaries with customers
• Anyone who needs constant supervision

Core Responsibilities1. Lead Management & Sales Qualification (Primary)

You will:

• Answer inbound calls professionally and confidently
• Call CRM leads promptly and consistently
• Pre-qualify prospects using defined criteria (budget, timeline, decision-maker status, intent)
• Identify and filter out tire-kickers
• Schedule decision-ready, high-intent site visits for sales reps
• Protect the sales calendar by ensuring visits are worth attending
• Follow up relentlessly and intelligently on warm leads

Your performance directly affects close rates.

2. Scheduling & CRM Discipline

• Schedule site visits only after qualification
• Maintain accurate CRM records
• Track lead status, follow-ups, and outcomes
• Ensure no qualified lead falls through the cracks

3. Bookkeeping & Financial Admin

You will also:

• Handle invoicing and payment tracking
• Assist with bookkeeping tasks (accuracy matters)
• Ensure customers are billed correctly and on time
• Support clean, organized financial records

4. Customer Follow-Up & Communication

• Follow up with prospects and customers professionally
• Communicate clearly, confidently, and consistently
• Maintain a high-trust, high-standards customer experience

Who This Role Is For (A-Player Profile)

You are:

• Exceptionally organized and detail-oriented
• Comfortable on the phone and confident speaking with homeowners
• Able to ask direct questions about budget, timing, and decision-making
• Financially competent and comfortable with bookkeeping/invoicing
• Process-driven and systems-oriented
• Accountable—if something drops, you take ownership
• Calm under pressure and able to prioritize without micromanagement

Required Skills & Experience

• Proven experience in:
• Administrative operations
• Customer-facing phone roles
• Sales support or lead qualification
• Bookkeeping or financial administration
• CRM experience (Zoho preferred, but not required)
• Strong written and verbal communication
• High attention to detail and follow-through

Performance Expectations

This is a results-measured role, not a "busy work" role.

Success will be measured by:

• Lead response speed
• Qualification accuracy
• Show-up and close rates on scheduled visits
• CRM cleanliness
• Billing accuracy and timeliness
• Follow-up consistency

Why This Role Matters

If this role fails, sales slow down.

If this role performs at a high level, the entire company accelerates.

You will be trusted with:

• First impressions
• Sales pipeline integrity
• Revenue protection
• Operational stability

This is a high-accountability seat in a growing company, with room to expand responsibilities and compensation as performance proves out.

Compensation

• Competitive base pay (based on experience)
• Performance-based upside
• Long-term growth opportunity for the right person

Final Note

We are intentionally selective.

If you are looking for:

• Clear expectations
• Ownership
• Responsibility
• A role that actually matters

—and you take pride in doing things right—apply.

If you are looking for something easy or low-pressure, this is not the role for you.

Next Step

Apply with:

• Your resume
• Answer prescreening questions
• And direct message

Job Type: Full-time

Pay: $63,000.00-$73,000.00 per year

Application question(s):

• When speaking to a new lead, what specific criteria do you use to decide whether they should be scheduled for a sales site visit?
• This role requires asking homeowners direct questions about budget, timing, and decision-making authority. How comfortable are you having these conversations, and why?
• What bookkeeping or invoicing responsibilities have you handled in past roles? Please include any software you've used.
• This role is measured by outcomes, not activity. Describe how you stay organized and accountable in a role with multiple responsibilities and minimal supervision.

Work Location: In person