Parts Advisor

2 days ago

North Cowichan, British Columbia, Canada Island Ford Superstore Full time

About Us

Island Ford is a trusted, community-focused dealership committed to delivering exceptional customer service and high-quality automotive care. We are looking for a knowledgeable Parts Advisor to join our team and support our busy Parts Department.

Position Summary

The Parts Advisor is responsible for assisting technicians, customers, and internal departments with identifying, sourcing, and supplying the correct automotive parts. This role requires strong automotive knowledge, excellent customer service skills, and the ability to work in a fast-paced dealership environment.

Key Responsibilities

  • Assist customers and technicians in identifying and selecting appropriate parts and accessories
  • Process parts orders, returns, and warranty claims
  • Maintain accurate inventory levels and participate in stock management
  • Provide quotes, price checks, and parts availability information
  • Ensure parts displays and storage areas remain organized and presentable
  • Communicate effectively with service advisors, technicians, and other dealership staff
  • Maintain detailed records using dealership systems and manufacturer catalogs
  • Follow all dealership and manufacturer policies, safety guidelines, and procedures

Required Qualifications

  • Automotive parts experience required
  • Strong knowledge of automotive components and terminology
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work efficiently in a fast-paced environment
  • Strong attention to detail and organizational abilities

Preferred Qualifications

  • Experience with MicroCat, CDK, Multi-Point, and OEC systems
  • Dealership experience considered an asset

Job Type: Full-time

Pay: $59,000.00-$74,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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