Parts Advisor

2 days ago

North York, Canada NELLA CUTLERY TORONTO INC. Full time

_**Nella Toronto is looking for an enthusiastic and motivated Parts Advisor to join their Parts Department.**_
- **As the Parts Advisor, you will be responsible for all aspects of Customer Service related to parts with the support of the Service Manager, Service Administrator and office team. Make sure that all aspects of the parts department are running as effectively and efficiently as possible. ensuring a smooth process that meets the needs of Nella Cutlery (Toronto) customers and clients to create the highest level of efficiency and communication possible with a strong focus on continuous improvement.**_

**Responsibilities**:

- Parts quotes, pricing and ordering of service-related parts.
- Responsible for all parts return authorizations.
- Receive and log all incoming parts in a timely manner.
- Structure and maintain inventory control system.
- Technical Support -(parts) as needed via phone, front counter, sales etc.
- Filing - maintain customer's files and records (parts invoices).
- Prepare, track and review parts reports with Service Manager and Service Administrator (Weekly, Monthly).
- Assist the sales team with inquiries regarding parts and troubleshooting
- Other duties as assigned

**Requirements**:

- Administrative and inventory management skills
- Computer literate
- Excellent customer service and sales skills
- Effective written and verbal communication skills
- Ability to work independently and in a team
- Knowledge of food equipment is an asset

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- parts advisor: 1 year (required)

Work Location: One location

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