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Security Supervisor

2 weeks ago

Nanaimo, British Columbia, Canada Westguard Full time

Westguard is seeking a highly organized, professional, and people-focused Security Site Supervisor to lead day-to-day operations at a prestigious university in Nanaimo. This position oversees security staff across the Nanaimo and Cowichan campuses and provides seasonal support for special events.

The ideal candidate is a strong communicator, experienced in campus or public-facing security environments, and confident coordinating staff, managing incidents, and maintaining strong relationships with multiple departments across the university.

Responsibilities

  • Create, manage, and adjust staff schedules for the Nanaimo and Cowichan campuses.
  • Coordinate scheduling and staffing for seasonal events.
  • Support hiring processes, including conducting in-person interviews and vetting candidates.
  • Oversee on-site training for new staff and arrange required off-site training such as First Aid or Incident Command.
  • Oversee day-to-day security operations and ensure consistent performance of all security staff.
  • Review operational reports, incident reports, TrackTik entries, work orders, and first aid reports; provide coaching, feedback, and follow-up as needed.
  • Provide after-hours support to on-site staff and the NOSC when required.
  • Liaise with RCMP and other emergency services during incidents.
  • Build and maintain strong working relationships with key university departments, including Security Management, Facilities Services, Conduct and Care, Student Services, Health and Safety, and Student Housing.
  • Ensure high-quality customer service and professional support to all members of the campus community.
  • Assist in coordinating and following up on emergency or safety-related incidents.
  • Provide first aid response when required (OFA Level 2).
  • Support patrol officers with incident management, communication, and operational needs.

Requirements

  • High School Diploma required, relevant post-secondary education an asset.
  • Minimum 3+ years of experience in a Security Site Supervisor or similar leadership role.
  • Minimum 5+ years in the security industry.
  • Valid BC Security Worker License.
  • OFA Level II required.
  • ICS training (ICS 100 may be provided to the right candidate).
  • Strong communication, leadership, and interpersonal skills.
  • Ability to remain calm, professional, and decisive in high-pressure situations.
  • Strong report writing, documentation, organizational, and multitasking skills.
  • Advanced computer proficiency required.
  • Knowledge of additional languages considered an asset in supporting campus diversity.

Why Join Westguard?

  • Be part of a 24/7 professional operations team supporting a major BC university.
  • Opportunities for career development in advanced security, dispatch, and leadership roles.
  • Ongoing training and exposure to industry-leading security technologies.
  • Supportive team environment with a strong focus on personal and professional growth.