Distribution Customer Service Representative

5 days ago

Toronto, Ontario, Canada NFI Industries Full time $40,000 - $70,000 per year

Overview:

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Available Shift: Monday - Friday, 8:00 to 4:30 PM

Responsibilities:

  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Produces stock reports to check for product availability
  • Produces all related paperwork and necessary information required for customer work orders
  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Prepares shipping and tracing information to customers as required
  • Maintains damage records and back order logs
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each account

Qualifications:

  • HS diploma or equivalent required
  • Strong computer knowledge including MS Office applications
  • Basic typing skills
  • Familiarity with 10-key
  • Shipping software systems including UPS and Federal Express
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Must be able to work in varying facility conditions.
  • Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

  • Seasonal Distribution Customer Service Representative

    2 days ago

    Toronto, Ontario, Canada NFI Full time $35,000 - $55,000 per year

    OverviewTheSeasonal Distribution Customer Service Representativecarries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical...

  • Seasonal Distribution Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada NFI Industries Full time $40,000 - $60,000 per year

    Overview:The Seasonal Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada OCS Ontario Cannabis Store Full time $58,013 - $64,000

    About UsThe Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.Working at the OCS is a unique opportunity to be part of an agile start-up in a...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada Jill Frisch & Freeze MiniMart Full time $45,000 - $65,000 per year

    Job description:We are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.The most effective customer service representatives are truly happy to assist clients. They...

  • Customer Service Representative

    5 days ago

    Toronto, Ontario, Canada Vielight Inc. Full time $60,000 - $90,000 per year

    Job Title:Customer Service RepresentativeLocation:Toronto, ONJob Type:Full TimeLocation:Hybrid Work Environment – Must be able to come into the Toronto office a few days a week.Department:Customer Support / Technical SupportReports To:VP, Operations and Customer ServiceAbout VielightVielight Inc. is a leader in photobiomodulation technology, dedicated to...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada 4cb03a9d-5b65-4064-a827-97b47608c879 Full time $40,000 - $60,000 per year

    About the company:My client, a long‑standing leader in the custom team uniform and apparel industry to support their search for multipleCustomer Service Representatives.Founded in 1962, this organization has grown into an industry leader, operating from a 150,000 sq. ft. facility in Toronto. They specialize in garment design, manufacturing, and decoration...

  • Customer Service Representative

    2 days ago

    Toronto, Ontario, Canada ARAG Legal Solutions Inc. (Canada) Full time $45,000 - $65,000 per year

    Please note the location of this position must be based in the Greater Toronto Area.Customer Service RepresentativeThe ARAG Group, a global leader in legal expense insurance operating in 20 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.As part of our...

  • Customer Service Representative

    2 days ago

    Toronto, Ontario, Canada ARAG Legal Solutions Inc Full time $40,000 - $60,000 per year

    Please note the location of this position must be based in the Greater Toronto Area.Customer Service RepresentativeThe ARAG Group, a global leader in legal expense insurance operating in 20 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.As part of our...

  • Bilingual Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada Shoppers Drug Mart Full time $60,000 - $80,000 per year

    Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada World Swing Full time $18,000 - $40,000 per year

    World Swing is a Canadian-owned company located in downtown Toronto, Ontario. Our unique facility is an upscale virtual golf and sports entertainment business with food and beverage service and a sports bar. This indoor recreational space provides a fun environment for people of all ages, and will be hosting corporate, social and private events.Job...