AVP, Dealer Operations

Company: CGL

Department: CFIS Compliance

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant.

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The AVP, Dealer Operations responsible for overseeing the operations and business support functions within the Co-operators Financial Investment Services (CFIS) vertical. This role focuses on driving efficiency and optimization by managing investment strategy, order entry, portfolio management, and trade enquiry processes. The AVP will work closely with the VP, Advisor Enablement to align operational activities with overall business goals and contribute to the success of the organization. This role requires strong leadership, strategic thinking, and operational expertise to ensure the effective delivery of CFIS services and support.

• Contribute to long term strategic planning and development for the long-term version for Dealer Operations ensuring alignment with distribution strategies.
• Focus on continuous efficiencies and improvements in order to gain cost and service efficiencies.
• Create, maintain, and lead a vision on how technology can be used to improve back-office efficiencies for the client and advisor experience
• Leads the effective use of operational management systems in the delivery of optimized services and functions- workflow, business process management, key metrics, capacity management etc.
• Accountable for sustained delivery on key performance targets within budget; ensuring the processes and quality meets published service standards in a cost-effective manner Identification, research, and implementation of opportunities to improve productivity and client service
• Builds strong relationships, works in collaboration with and communicates effectively with key internal business partners including Accounting, Tax, Compliance, Privacy, CFIS board and Aviso and our regulators.
• Deliver concise and precise messages on CFIS processes and procedures to stakeholders including staff, partners, and steering committees
• Lead and engage your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

• You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change.
• You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans.
• You foster innovation and continuous improvement with a focus on client experience.
• You create a high-performance culture through alignment of your team's work with organizational goals and successfully convey messages with a sense of positive advocacy.
• You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives.

• You have 10 yrs+ of progressive experience in the insurance sector, with thorough knowledge of investment strategy, portfolio management, order entry, and trade enquiry processes.
• You have completed a degree in a related field of study such as Finance or Business
• Understanding of the financial services industry and the specific needs and challenges faced by CFIS operations.
• Familiarity with operational efficiency and optimization methodologies to enhance business support processes.
• Knowledge of regulatory requirements and compliance standards related to investment and trade activities.
• Customer-centric mindset that prioritizes the needs and experiences of internal and external stakeholders, ensuring that CFIS services are aligned with delivering exceptional support.
• Proficiency in using financial and operational systems to manage investment, order entry, and trade enquiry processes.
• You are an experienced people leader, well-skilled in developing, empowering and leading teams to successfully deliver on business objectives.

• As a leader, strict confidentiality is required with respect to sensitive matters and employees' personal information.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.