Service Solutions Specialist

Job Title
: Service Solutions Specialist

Location
: Cambridge, ON | On-site

Job Type
: Full-time

Benefits
: RRSP, health/dental/vision package, reimbursement for tuition and professional dues, paid vacation, personal days, and sick days

Get To Know Us
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital transformation capabilities to create smart, efficient, and sustainable manufacturing systems. Our global network includes facilities in Canada, the United States, Hungary, and Switzerland, ensuring regional expertise and global strength.

The Position
The Service Solutions Specialist plays a key role in driving customer satisfaction and long-term partnerships by providing exceptional service and technical expertise. Reporting to the Service Supervisor, this position combines sales acumen, technical knowledge, and project coordination to deliver tailored service solutions that keep our customers' automation systems running at peak performance.

You'll collaborate closely with customers, plant personnel, and management to identify opportunities, resolve challenges, and ensure every interaction reflects the Eclipse Vision and Entrepreneurial Culture.

What You'll Be Doing

• Preparing detailed technical proposals, quotations, and service solutions for system sales, support, spare parts, training, and retrofits
• Following up on customer inquiries, service issues, and warranty claims to ensure timely and effective resolution
• Managing invoicing for service work, spare parts, and project-based service activities
• Traveling to customer sites as needed to assess issues, gather data, and build strong client relationships
• Coordinating resources and scheduling service jobs to meet customer needs efficiently
• Driving sales of Eclipse service offerings through proactive communication and relationship management
• Collaborating with corporate service teams to align processes and enhance customer support

What We're Looking For

• An educational background in Engineering or a related discipline
• 5+ years of experience in the custom automation industry
• Strong mechanical/electrical aptitude with the ability to understand and support complex automation systems
• Proven customer service orientation and the ability to build and maintain strong client relationships
• A motivated, process-minded professional who thrives in a fast-paced, collaborative environment
• Experience in project coordination or management is an asset

What We Offer

• Reimbursement for tuition and professional dues
• Three weeks of vacation and three paid personal days (to start)
• RRSP matching program
• Free snack program

Why Join Us
Here at Eclipse Automation, creation and innovation are at our core, and our culture reflects that. Fast-paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.

Our teams are made up of innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name – to eclipse all others, inspiring and creating outcomes that change the world.

Eclipse Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.
Eclipse Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should notify  Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.