Co-Manager/Assistant Manager

2 days ago

Kelowna, British Columbia, Canada La Senza Full time

Overview

The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviors.

Role and Responsibilities

  • Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
  • Participate on the sales leadership team by coaching and developing associates to the Company's selling behaviors
  • Manage and resolve customer relations issues
  • Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company's guidelines
  • Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
  • Lead and delegate, as appropriate, the execution of all company initiatives
  • Promote and create a positive work environment, and effectively resolve associate relations issues
  • Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
  • Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
  • Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
  • Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
  • Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
  • Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
  • Support and reinforce all activities related to providing a safe working environment
  • Ensure that housekeeping and maintenance of store is executed properly
  • Lead with professionalism and behaviors guided by the company values

Key Success Criteria

  • Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
  • Ability to foster an environment of exceptional customer service and optimize the Company selling model
  • Ability to effectively delegate, follow up and communicate with all levels of the organization
  • Ability to assess talent, coach, develop and manage performance
  • Business acumen with strong strategic and analytical skills
  • Schedule flexibility to include evenings, weekends and non-business hours
  • Ability to manage complex and competing priorities through time management and organizational skills
  • Professional demeanor that reinforces brand and company standards

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