Member Services Manager

Member Services Manager

Full-Time | $60,000 |

Start date: March 2026

*Please include a cover letter or details outlining your interest in the role if possible*

About the Role

Resorts of Ontario is looking for a Member Services Manager to keep our organization on track, support our members, and drive business development for the organization.

This is a role for someone who thrives on variety and possesses diverse skill-sets. One day you might be working on invoices or updating our CRM, and the next you're connecting with members or posting new content to the website. As part of a small but passionate team, you'll be at the centre of our operations, helping us champion Resorts of Ontario as the leading resort-referral platform in Ontario.

Key Responsibilities

Administration & Operations

• Keep day-to-day office operations, systems, and processes running smoothly.
• Support financial administration including liaising with the bookkeeper with invoicing, accounts payable/receivable, and expense tracking.
• Experience with Quickbooks, Google Workspace and AI is an asset.
• Support the marketing team with reporting and fulfillment of membership marketing programs.
• Support the Executive Director with communications and meeting co-ordination as needed.
• Manage email, CRM, and monthly reporting requirements.

Member Services

• Be the go-to contact for our members—offering support, solutions, and connection.
• Oversee our membership CRM: records, renewals, invoice follow up, and database accuracy.
• Develop creative engagement strategies to keep members involved and supported.
• Coordinate member communications including newsletters, updates, and outreach campaigns.
• Assist with planning and delivering member events and the annual meeting.
• Member site visits and support
• Identify new potential members and connect with them regarding member benefits.
• Market research and member development

Marketing Support & Visitor Services

• Update our CRM
• Internal and external membership communications - (e-blasts, newsletters, b2b social posts)
• Membership portal management
• Support the team at member events such as the Season Summit conference, board meetings, and other special events.
• Respond to member inquiries via chat and email with warmth and helpfulness.

Qualifications

• Post-secondary education in business administration, communications, or related fields.
• 5+ years of experience in member services, business development and/or office management.
• Strong communications skills to support member relations regarding marketing programs, marketing program tracking and fulfillment.
• Google Business, AI, marketing experience in the hospitality sector is an asset
• Excellent communication and relationship-building skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Passion for hospitality and an understanding of the tourism sector.
• You enjoy working with a small, nimble team
• Bonus: Experience in nonprofit association management or tourism organizations.

What We Offer - we need to update

• A dynamic workplace where no two days are the same.
• The chance to be deeply connected to nearly 100 resorts across the province of Ontario.
• Opportunities to contribute to business development of our membership and the organization as a whole.
• A supportive team environment with benefits included.

Full-Time | $60,000 |

Start date: March 2026

Job Type: Full-time

Pay: $60,000 (6-month contract / probationary period) - then moves to a full-time position with benefits.

Application question(s):

Work Location: Hybrid

Job Types: Full-time, Fixed term contract

Contract length: 6 months

Pay: Up to $60,000.00 per year

Work Location: Hybrid remote in Orillia, ON L3V 6C7