Senior Vice President, Product

2 days ago

Greater Toronto Area, Canada Kensington Full time $180,000 - $200,000 per year

Senior Vice President, Product | Kensington | Global Luxury Travel

Kensington is the leader in personalized, privately guided luxury travel. As we enter a major transformation—powered by data, AI, and global partnerships—we're building the most intelligently curated, consistently delivered luxury travel product in the industry.

We're seeking a world-class product, procurement, and client-experience executive to lead our global Product, Procurement, Itinerary Design, Client Segmentation, and Client Services functions.

The Opportunity

The SVP, Product & Services will own the full lifecycle of Kensington's global travel product—from research and categorization to procurement, itinerary architecture, and client service excellence.

Your mandate:

Build a structured, scalable, data-driven product ecosystem that delivers exceptional, reliable, and differentiated luxury travel every single time.

What You'll Lead

Product & Procurement

  • Define and evolve Kensington's global product taxonomy across hotels, DMCs, activities, transport, and experiences.
  • Benchmark for cost, quality, and competitiveness; close gaps with structured process and system improvements.
  • Lead global sourcing, rate structures, contract negotiations, and long-term supplier partnerships.

Itinerary Architecture

  • Set the "Kensington standard" for pacing, quality, inclusions, thematics, and experience design.
  • Build standardized templates, playbooks, and content frameworks to enable scalable customization.

Client Segmentation & Insights

  • Develop segmentation models driven by behavior, spend, travel style, and guest feedback.
  • Embed insights directly into itinerary design, product prioritization, and service strategy.

Client Services

  • Lead pre-trip, in-destination, and post-trip service operations.
  • Implement service standards, scripts, and KPIs to uphold Kensington's luxury promise.
  • Leverage feedback loops to drive continuous improvement across product and operations.

Cross-Functional Leadership

  • Partner with Tech to enhance tools, databases, APIs, and AI-enabled categorization.
  • Work closely with Sales, Marketing, and Finance to align product strategy with revenue and margin targets.
  • Build and inspire a high-performing global team across multiple disciplines.

Who You Are

  • 15+ years in product, procurement, or service leadership—ideally in travel, hospitality, or global experience-based industries.
  • Expert in categorization, taxonomy building, and structured decision frameworks.
  • Deep procurement and vendor-management experience.
  • Strong systems thinker with advanced analytical capabilities.
  • Proven ability to lead cross-functional transformation and integrate data/AI into operations.
  • Globally curious, commercially sharp, and energized by building scalable product engines.

Why Kensington

  • Lead the future of luxury travel on a global scale.
  • Shape one of the world's most exclusive product portfolios.
  • Competitive executive benefits + LTIP.
  • Generous travel credits and exclusive industry perks.
  • Join an entrepreneurial team during a pivotal phase of growth and innovation.

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