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Registration Clerk

2 weeks ago

Edmonton, Alberta, Canada WCB-Alberta Full time $48,332 - $53,695

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Registration Clerk

Job Type:

Temporary Long Term (Fixed Term) /

Job Location:

Edmonton, Alberta

Registration Clerk

Registration & Account Services

Edmonton, Alberta

Temporary, up to 12 months (possibility of extension or permanency)

People are at the heart of everything we do. 

If you value service, care, excellence, and fairness, you'll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province's Workers' Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you'll make a difference: 

As a Registration Clerk, you will be at the heart of our claims process. You will accurately create new claims from reports submitted by employers, workers, and medical providers, and review new information to update existing claims. Your meticulous work ensures that claims are correctly created, which is vital for their adjudication and ongoing management. You will also use your critical thinking skills to code claims and index documents these documents to claim files.

Your responsibilities:

  • Be the first point of intake for newly reported claims at WCB.
  • Accurately enter worker information in WCB's electronic claims management system.
  • Review injury reporting to determine the nature of the worker's injury and the type of claim associated with the injury.
  • Identify if existing claims for the worker exist or determine if a new claim should be created.
  • Use claim-related medical and accident information to code the injury based on the National Standard of Injury Program (NWISP - National Work Injury Statistical Program).
  • Review injury reporting to determine the employer associated with the injury and charge the claim appropriately.
  • Review claims and update coding/demographic information for previously missing data when new information is available and/or at the request of claim owners.
  • Communicate verbally and in writing with stakeholders to confirm or obtain information required to register claims accurately and avoid duplication.
  • Communicate verbally and in writing with workers and employers to obtain information required to keep demographic and employment information.
  • Review and verify/update address information for returned mail received at WCB.
  • Index and upload documents to claim files.

Your experience and skills:

  • High school diploma supplemented with university or college education, or two years related experience. 
  • Aptitude for using computer applications and following document handling business guidelines.
  • Knowledge of anatomy, injury and medical terminology would be considered an asset.
  • Demonstrated ability to work independently, show initiative, effective time management, priority setting and organizational skills.
  • Effective verbal and written communication skills to request/relay information to/from customers.
  • Demonstrated ability to work on a team.
  • Commitment to quality outcomes and to provide excellent customer service to internal and external customers.
  • Effective in a multitasking environment with ability to handle large volume of work and change focus with little or no notice.
  • Knowledge of ATIA and privacy principles, sound judgment with high regard for confidential information.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary:  $48,332 to $53,695 per annum (Pay Grade 5)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Assessments will be administered as part of the selection process. 

Closing Date:  November 13, 2025

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.