Guest Service Specialist

1 week ago

Toronto ON MH A, Canada One King West Hotel & Residence-CondominiumBuilding Engineering Full time $114,960 per year

POSITION: Guest Services Specialist (1 Part Time position) – Mainly Weekends

DEPARTMENT: Front Desk

REPORTING TO: Front Office Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Required to work overnight shifts when required.
  • Respond to internal and external guests' requests
  • Responsible for maintaining high and consistent level of Guest Services
  • Acknowledge guest complaints and ensure guests' needs are met
  • Execute guest check-ins, check-outs and reservations
  • Answer telephone calls and guest inquires
  • Completion of various daily reports, posting changes and managing personal float
  • Balance individual cashier audits, including credit card and cash transactions
  • Familiar with all Health & Safety, fire and emergency procedures
  • Complete daily task lists
  • Ensure inter-departmental communication and co-operation in the interest of guest satisfaction
  • Support other Front Office functions, such as Reservations, Lobby Services and Satellite Lobbies as required
  • Follow-up and communicate pertinent guest related facts to colleagues and superiors
  • Knowledge of hotel events, rates and packages
  • Participation in monthly communication meetings, committees and projects as required
  • Understand all programs offered, including marketing and strategic partnerships with other organizations
  • Able to inform guests about all hotel facilities and hotel history
  • Maintain a high standard of professionalism, dress, uniform and body language
  • Additional duties as assigned
  • SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Previous experience in Front Office is an asset
  • Knowledge of OPERA and Microsoft Office
  • Professional telephone etiquette
  • Excellent command of the English language both oral and written
  • Demonstrate customer service ethic and have a friendly and outgoing disposition
  • Proven abilities in handling irate customers with effective resolutions
  • Well developed communication and organization skills with abilities to multi-task in a fast-paced environment
  • Excellent computational and analytical abilities and keen attention to detail
  • Ability to handle pressure and multiple tasks
  • An enthusiastic, self-directed team player with high level of adaptability to rapidly changing demands

RATE: $27.98/hr (Starting Rate)

HOURS: Must be available for overnights, weekends and holidays. $28.98/hr (After Probation)

Job Type: Part-time

Pay: $27.98-$28.98 per hour

Benefits:

  • Dental care
  • Paid time off
  • Vision care

Work Location: In person

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