Operations Manager

Role Overview

The Operations Manager is responsible for the core operational performance of assigned restaurant locations and franchise partners. This role owns day-to-day operations, store openings, financial performance, and team capability, ensuring that each location operates efficiently, consistently, and profitably.

Beyond core operations, the Operations Manager plays a critical role in franchisee management, people leadership, and cross-functional execution—coordinating with internal teams to launch new locations, execute LTOs and events, roll out systems and technology, and continuously improve operational standards. The role requires a hands-on, analytical, and collaborative leader who can manage complexity and drive results.

Operational Execution & Store Performance

• Own day-to-day operational performance across assigned locations
• Ensure consistent execution of SOPs, food safety standards, service quality, and operational compliance
• Conduct regular site visits and operational audits to assess performance and standards
• Act as the escalation point for complex operational issues and store-level challenges
• Maintain operational stability while managing multiple priorities and locations

Store Openings & Expansion

• Lead operational execution from construction handover through store opening and stabilization
• Own operational readiness plans, opening timelines, and launch checklists
• Ensure stores are fully prepared operationally from day one

Financial & P&L Ownership

• Own unit-level P&L performance, including sales, labor, food cost, and controllable expenses
• Analyze financial and operational data to identify gaps, risks, and opportunities
• Develop and execute action plans to improve profitability and operational efficiency
• Review payroll, sales reports, invoices, and operating expenses for accuracy and cost control
• Partner with finance on forecasting, budgeting, and month-end performance reviews

Franchisee Management & Communications

• Serve as the primary operational point of contact for franchisees
• Lead franchisee communications related to operations, openings, training, and performance
• Support franchisee onboarding, store openings, and post-opening stabilization
• Ensure franchisee adherence to operational standards, systems, and procedures

People Leadership, Hiring & Training

• Lead hiring, onboarding, training, and development of store leadership and operations teams
• Ensure training standards are applied consistently across locations
• Coach teams on performance expectations and operational best practices
• Create, implement, and track KPIs for store teams and operations staff

Cost Optimization & Procurement Support

• Drive continuous improvement in food cost, labor efficiency, and controllable expenses
• Support procurement execution in partnership with supply chain and vendors
• Identify opportunities to reduce waste, optimize inventory, and improve purchasing efficiency
• Ensure accurate ordering, delivery verification, and invoice reconciliation

Cross-Functional Coordination & Initiative Rollout

• Coordinate with marketing teams on operational execution of LTOs, promotions, events, and launches
• Ensure operational readiness and in-store execution for marketing initiatives
• Support rollout of new initiatives including technology platforms, systems, tools, and operational processes
• Lead change management to ensure adoption across stores and franchise partners
• Manage complex operational projects involving multiple internal and external stakeholders

What Success Looks Like in This Role

• Stores operate consistently, safely, and profitably
• New locations open on time, on budget, and operationally strong
• Franchisees feel supported, informed, and aligned
• Teams are trained, accountable, and meeting defined KPIs
• Costs are controlled without compromising quality or service
• New systems, tools, and initiatives are implemented smoothly

Core Competencies & Skills

• Strong operational and financial acumen with hands-on P&L ownership
• Analytical mindset with the ability to convert data into clear actions
• Proven ability to manage multi-location operations and complex projects
• Strong communication, leadership, and collaboration skills
• Ability to operate effectively in fast-paced, high-growth environments

Compensation & Benefits

We offer a competitive and comprehensive total rewards package, including:

• Extended Health Insurance
• Life Insurance
• Dental and Vision Coverage
• Performance-Based Bonus
• Parking Allowance
• Phone Allowance
• Mileage Reimbursement for Business Travel

Role Location, Travel & Work Requirements

• The role is based at 90 Performance Drive
• Requires 40%+ travel to support restaurant locations, franchise partners, store openings, and operational priorities
• Standard working hours are 9:00 AM to 5:00 PM
• Requires flexibility to work evenings, weekends, and extended hours as required by operational needs
• Availability is required during store openings, critical operational periods, and special business initiatives

Job Types: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a valid driver's license and access to a reliable vehicle?

Willingness to travel:

• 50% (preferred)

Work Location: In person