Dual Hotel-Banquet Porter

Heart of Niagara Hotels – Holiday Inn and Parkway Conference Centre is looking for a Dual Hotel-Banquet Porter to join our growing team. We are looking for candidates that are service-minded and guest focused. You must be able to work rotational shifts which would include mornings, afternoons, evenings, nights and weekends.

Engaging service, delicious cuisine and distinctive surroundings make every special event with Heart of Niagara Hotels, a truly memorable affair. Showcase your service and organizational strengths as a Dual Hotel-Banquet Porter, where your attention to detail, safety and quality assurance will "set the stage" for a successful group function.

This dual position also plays a crucial role in ensuring a smooth and enjoyable experience for hotel guests. Balancing assisting guests with luggage and performing various other tasks to enhance guest satisfaction.

The starting wage for this position is: $17.60/hour + Gratuities

• Gratuities are calculated at approximately $2.00/hour – subject to change

Responsibilities:

Reporting to the Banquet Manager, and taking directions from the Sales Management Team; your responsibilities and essential job functions include but are not limited to the following:

1. Banquet Porting

2. Maintain the cleanliness of banquet rooms, hallways, storage and service areas.

3. Lift and store tables, chairs and staging efficiently and safely
4. Set-up, maintain and break down banquet/meeting rooms.
5. Follow directions of Banquet Event Orders (BEOs), policies, procedures and service standards.

6. Other duties as requested.

7. Luggage Handling

8. Assist guests with their luggage, including loading and unloading from vehicles and transporting it to/from guest rooms.

9. Ensure luggage is delivered promptly to guest rooms and retrieved upon checkout.

10. Provide luggage storage services when required.

11. Guest Assistance

12. Offer a warm and friendly welcome to guests, providing assistance and information as needed.

13. Escort guests to their rooms and explain hotel facilities, services and amenities.

14. Communication

15. Maintain effective communication with the front desk and other hotel staff to coordinate guest services.

16. Answer guest inquiries and provide directions and recommendations for local attractions, restaurants, and services.

17. Maintaining Appearance

18. Ensure that the hotel entrance, lobby, and bell desk area are clean, tidy and presentable at all times.

19. Maintain a professional and well-groomed appearance.

20. Equipment and Supplies

21. Maintain and ensure the proper functioning of luggage carts, trolleys, and other equipment.

22. Report any maintenance issues to the appropriate department.

23. Additional Duties

24. Assist with special guest requests, such as arranging for flowers, delivering packages, or providing extra amenities.

25. Handle guest mail and packages in a secure and organized manner.

Requirements:

• Precious guest experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving skills
• Highly responsible & reliable with strong initiative
• Works well under pressure in a fast-paced environment
• Able to work independently, and part of a team
• Ability to focus attention on guests needs, remaining calm and courteous at all times
• Conduct self in a professional manner at all times, ensuring a well-groomed appearance and a clean uniform
• Communicates with authorized personnel by using radio
• Able to assist servers to clear rooms, and other duties as assigned
• Physical fitness and ability to lift and transport heavy luggage

Physical Aspects of Position (includes but not limited to):

• Constant standing and walking throughout shift
• Repetitive lifting of up to 50lbs
• Frequent kneeling, pushing, pulling and lifting
• Occasional ascending/descending ladders, stairs and ramps

Education:

High School diploma or equivalent