Dual Hotel-banquet Porter

Engaging service, delicious cuisine and distinctive surroundings make every special event with Heart of Niagara Hotels, a truly memorable affair. Showcase your service and organizational strengths as a Dual Hotel-Banquet Porter, where your attention to detail, safety and quality assurance will “set the stage” for a successful group function.

This dual position also plays a crucial role in ensuring a smooth and enjoyable experience for hotel guests. Balancing assisting guests with luggage and performing various other tasks to enhance guest satisfaction.

**The starting wage for this position is: $17.60/hour + Gratuities**

**Responsibilities**:
Reporting to the Banquet Manager, and taking directions from the Sales Management Team; your responsibilities and essential job functions include but are not limited to the following:
1. Banquet Porting

- Maintain the cleanliness of banquet rooms, hallways, storage and service areas.
- Lift and store tables, chairs and staging efficiently and safely
- Set-up, maintain and break down banquet/meeting rooms.
- Follow directions of Banquet Event Orders (BEOs), policies, procedures and service standards.
- Other duties as requested.

2. Luggage Handling

- Assist guests with their luggage, including loading and unloading from vehicles and transporting it to/from guest rooms.
- Ensure luggage is delivered promptly to guest rooms and retrieved upon checkout.
- Provide luggage storage services when required.

3. Guest Assistance

- Offer a warm and friendly welcome to guests, providing assistance and information as needed.
- Escort guests to their rooms and explain hotel facilities, services and amenities.

4. Communication

- Maintain effective communication with the front desk and other hotel staff to coordinate guest services.
- Answer guest inquiries and provide directions and recommendations for local attractions, restaurants, and services.

5. Maintaining Appearance

- Ensure that the hotel entrance, lobby, and bell desk area are clean, tidy and presentable at all times.
- Maintain a professional and well-groomed appearance.

6. Equipment and Supplies

- Maintain and ensure the proper functioning of luggage carts, trolleys, and other equipment.
- Report any maintenance issues to the appropriate department.

7. Additional Duties

- Assist with special guest requests, such as arranging for flowers, delivering packages, or providing extra amenities.
- Handle guest mail and packages in a secure and organized manner.

**Requirements**:

- Precious guest experience preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving skills
- Highly responsible & reliable with strong initiative
- Works well under pressure in a fast-paced environment
- Able to work independently, and part of a team
- Ability to focus attention on guests needs, remaining calm and courteous at all times
- Conduct self in a professional manner at all times, ensuring a well-groomed appearance and a clean uniform
- Communicates with authorized personnel by using radio
- Able to assist servers to clear rooms, and other duties as assigned
- Physical fitness and ability to lift and transport heavy luggage

**Physical Aspects of Position (includes but not limited to)**:

- Constant standing and walking throughout shift
- Repetitive lifting of up to 50lbs
- Frequent kneeling, pushing, pulling and lifting
- Occasional ascending/descending ladders, stairs and ramps

**Education**:
High School diploma or equivalent