Quality Specialist

Headquartered in Calgary, AB Eagle Copters Ltd. is a privately owned and operated business with over 40 years of experience in the helicopter industry. Eagle Copters has a well-earned reputation for taking a highly personalized approach to providing leading helicopter solutions to customers worldwide. Specializing in helicopter fleet management, including industry leading capabilities in sales, leasing, completions, product development and engineering, and a MRO provider to major OEM platforms.

Location:
Calgary, Alberta, Canada

Position:
Full Time

Hours:
7:00am-3:30pm

Job Description:

Reporting to the Manager, Quality Assurance, the Quality Specialist will participate in the maintenance, development and implementation of the Quality and Safety Management Systems at Eagle and its subsidiaries. That includes conducting audits, and analyzing data to identify and resolve quality issues, ensuring compliance with industry standards and regulations.

Responsibilities:

• Perform internal audits in accordance with the annual internal audit schedule of the company.
• Assist in regulatory, customer and third-party audits of the company.
• Assist in the investigation of product or process non conformances and potential flight safety issues.
• Raise corrective action requests (CAR) for audit findings and/or non-conformities. Follow-up with department managers or process owners for prompt response to the CAR's.
• Assist the department managers or process owners to perform root cause analysis and define corrective actions for CAR's.
• Ensure Eagle's Quality Management Systems documentation (MPM, MPM Supplements, CPM etc.) are kept current and updated.
• Assist Quality Assurance Manager (QAM) in ensuring company compliance with all relevant regulatory and legal requirements.
• Assist QAM in the maintenance of company's regulatory approvals and certifications.
• Assist QAM in the upkeep of Aircraft Maintenance Engineer (AME) and AME apprentice training, qualification, and authorization records.
• Assist in the maintenance of Quality and Safety Training programs for all required Eagle staff.
• Conduct QC checks or audits on company work orders to ensure all documentation and practices are following applicable standards and company policies.
• Maintain tool calibration program by planning and performing inhouse tool calibration following established standards, and by coordinating with external calibration vendors.
• Assist in the implementation and development of SMS (Safety Management System) program.
• Assist in performing risk assessments for SMS reports.
• Assist Purchasing with determining the acceptability of parts and their certifications.
• Assist QAM in evaluating and submitting Service Difficulty Reports (SDR's).
• Assist with the management of vendor approval process.
• Identify improvement initiatives for the company and coordinate with applicable departments to implement improvements.
• Assist in the generation of KPI's/metrics related to Quality and Safety.
• Maintain proficiency with respect to the latest regulatory requirements and guidance.

Required Skill, Knowledge & Qualifications:

• 3-5 years experience in a Quality Assurance/Control role in aviation/aerospace industry.
• Bachelor's degree or diploma in Quality Management, Engineering or similar, or a combination of equivalent education and experience.
• Working knowledge of the Canadian Aviation Regulations and Standards related to 561, 571 and 573.
• Excellent computer skills related to Microsoft Office, ERP and Quality related software suites.
• Excellent verbal and written communication skills.
• A positive and proactive attitude related to the support and improvement of Eagle Quality and Safety systems.
• Excellent interpersonal skills and ability to build and maintain effective working relationships.

Preference will be given to applicants who also possess:

• Licensed AME with minimum 3-5 years experience in Quality Assurance/Control.
• ISO 9001:2015/AS9100/AS9110 auditor training and certification.
• Experience with Safety Management Systems (SMS) for Maintenance and Manufacturing organizations.
• TCCA or equivalent Approved Manufacturer experience.
• Knowledge of statistical techniques and data analysis.

Why work at Eagle?

We believe that everyone should enjoy their job and their place of work. We are constantly striving to ensure our workplace is a respectful, safe and; most importantly a great place to be. Eagle puts a high value on cooperation, accountability and dependability.

Eagle acknowledges and respects industry experience and bases wages on prior experience and qualifications.

Eagle benefit package for permanent employees comprises of health, dental, vision care, paramedical coverage (massage therapy, chiropractic, acupuncture etc.), health care spending account, travel medical, life insurance, AD&D, short and long term disability and paid sick/personal days. We also offer a group RRSP program with company matched contributions. We hold employee appreciation and social events throughout the year, and on-going learning and development programs.

Eagle is an equal opportunity employer and has policies in place to prevent discrimination in our hiring practices based on current Canadian legislation. We encourage applications from qualified aboriginal persons, persons with disabilities, visible minorities and women.

All applicants must be eligible to work in Canada, are a permanent resident or hold a current and valid authorization (i.e. work permit).

No phone calls will be accepted. We appreciate your interest but only candidates selected for interviews will be contacted.