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Program Manager

3 weeks ago

Inuvik NT, Canada Shift Human Services Consulting Full time

About Shift

Shift is a specialized care agency, founded in 2011. Our team manages several complex care facilities for adults and youth throughout Canada.

This position is to support 2 care facilities that Shift operates and staffs in Inuvik NWT. These facilities care for adults with either or both mental and physical challenges.

Primary Duties

The Program Manager is a key member of the Shift leadership team. Working as part of a collaborative management team in partnership with the head office, you have shared responsibilities toward both the outcomes and actions on the ground in the two programs we operate. Individually, you are a subject matter expert on the day-to-day operations of group care facilities and are deeply connected to the day to day lives of the clients in our care.

Reporting to the Programs and Services Director, The Program Manager's role is primarily responsible for the oversight, administration and management of services we deliver. This position is the key link between each facility's operational plans, individual care plans and the community. Specifically, this entails:

Operations

  • You are responsible for creating a safe, stimulating, client-centered environment for the individuals in our care. This includes maintaining a high standard of care through oversight of daily programming, ensuring robust cultural experiences, nurturing a warm and supportive environment in the facility, and building links to the community abroad. Your responsibilities also include structural and administrative needs such as payroll, logistics, documentation, and safety.

Staffing

  • You work collaboratively with company leadership throughout the recruitment and retention continuum to build a robust and highly functioning staff team that loves what they do. You participate in team building, hiring, and onboarding, staff scheduling, evaluations, and debriefing. As the facility leader, you are passionate about cultivating a great culture.

Community

  • You work directly with our stakeholders, partners, spiritual leaders, elders, and families in the communities we serve to build a network of wraparound support and care for our clients. You are passionate about seeking out opportunities for our program.

Leadership

  • Acting as a role model, you will ensure protocols are being followed by the team. You will regularly communicate with the head office to discuss the status and needs of the residents and program. You are responsible to communicate any staffing issues, implement staff meetings, and collaborate on training programs.

On-call

  • Participate in a rotating on-call support schedule.

Case Planning

  • Be involved in the lives of the clients as an active participant and role model. Perform and monitor daily reporting including logging, critical incident reports, safety checks, records, filing systems, personal accounts etc. Ensure regular implementation of structured recreational and leisure time activities as per the program schedule. Regular communication with the office of the public guardian and public trustee.

Skills & Abilities

  • Exceptional interpersonal, team and conflict resolution skills with an ability to collaborate effectively with internal/external stakeholders, residents, and their families
  • Well-developed mentorship, coaching and supervisory capabilities.
  • Ability to provide feedback to staff on performance in a timely and clear manner.
  • Areas of demonstrated knowledge include positive behaviour management; substance abuse and mental health management; managing symptoms of FASD; ability to communicate with people who are non-verbal; ability to teach and support continuance of life skills training methods; and awareness of community resources.
  • Above average empathic listening and communication skills (verbal and non-verbal).
  • The ability to ensure client confidentiality and maintain a non-judgmental approach.
  • Knowledge of Inuvialuit and Gwich'in culture is an asset.
  • An understanding of the intergenerational and gendered impacts of residential schooling.
  • Ability to act as a leading member of a multidisciplinary, integrated team environment.
  • Ability to function effectively and maintain clear boundaries in a residential treatment environment serving clients with complex needs.
  • An energetic self-starter who can work successfully as the lead of a collaborative team.
  • Consistently take the initiative and make decisions/choices without direct supervision.
  • Excellent communication skills, both written and verbal.
  • High level of organization and time management skills .
  • Proficiency in Microsoft Office Suites and Microsoft Windows software.

Qualifications

  • Experience as a Registered Nurse, or Licensed Practical Nurse.
  • Related experience in a continuing care environment
  • Responsible for providing a clear criminal record check, vulnerable sector screening, proof of certain immunizations and certifications.
  • Class 5 (restriction free) driver's license and a clear driver's abstract, with the ability to obtain a Class 4 driver's license.

On-going professional development:

  • Attending various courses, meetings and workshops to ensure continued professional development.
  • Maintaining at a minimum, current Standard First Aid/CPR, WHMIS, Food Handler's and Trauma informed Care certification.

Compensation:

  • $108,160/ year ($45.00/hour with an additional seven dollars per hour per Northern Allowance based on 40 hours per week).
  • Co-pay Health Benefits Package

Job Types: Full-time, Permanent

Pay: $108,160.00 per year

Benefits:

  • Casual dress
  • Extended health care
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Inuvik, NT: reliably commute or plan to relocate before starting work (required)

Experience:

  • Long term care: 3 years (preferred)
  • Nursing: 3 years (preferred)

Work Location: In person