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IT Helpdesk Specialist

3 weeks ago

Burnaby, British Columbia, Canada Fortinet Full time
Description

Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks

Job Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, through ticket system or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.

Job Experience Required:

  • 1+ years in overall IT support experience
  • Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
  • Ability to multi-task in a dynamic environment with changing priorities
  • Support experience for Windows AD, Windows, Mac OS, and Linux
  • Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
  • Team/results-oriented, flexible, proactive, self-starter
  • Strong communication skills, both written and verbal, and organization skills
  • Excellent customer service skills

Educational Requirement:

  • Bachelor's Degree in Computer Science or Engineering preferred

The Canada base salary range for this full-time position is expected to be between $65,000 - $80,000 annually.  Wage ranges are based on various factors including the labour market, job type, and job level.  Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, and experience. 

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program.  Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.