IT Helpdesk Specialist
2 weeks ago
Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks Job Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, through ticket system or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Job Experience Required 1+ years in overall IT support experience Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools Ability to multi-task in a dynamic environment with changing priorities Support experience for Windows AD, Windows, Mac OS, and Linux Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc) Team/results-oriented, flexible, proactive, self-starter Strong communication skills, both written and verbal, and organization skills Excellent customer service skills Educational Requirement Bachelor's Degree in Computer Science or Engineering preferred The Canada base salary range for this full-time position is expected to be between $65,000 - $80,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. #J-18808-Ljbffr
-
IT Helpdesk Technician
4 days ago
Burnaby, Canada Paladin Security Full timeIT Helpdesk Technician Our **IT Helpdesk Technician (Tier 1)** will provide operational and technical support to Paladin teams across North America. In this role, you will maintain, monitor, and support current and new desktop / laptop deployment and perform periodic system audits to assure compliance and availability. You will also be working with remote...
-
On-Site IT Helpdesk Specialist
4 weeks ago
Burnaby, Canada Kardium Inc. Full timeA leading medical technology company in Burnaby is seeking an IT Helpdesk Support Specialist to join their growing team. This on-site role involves providing first-level IT support, troubleshooting hardware and software issues, and ensuring SLA compliance. Ideal candidates will have proven IT support experience and familiarity with ITIL principles....
-
On-Site IT Helpdesk Specialist
4 weeks ago
Burnaby, Canada Kardium Inc. Full timeA leading medical technology company in Burnaby is seeking an IT Helpdesk Support Specialist to join their growing team. This on-site role involves providing first-level IT support, troubleshooting hardware and software issues, and ensuring SLA compliance. Ideal candidates will have proven IT support experience and familiarity with ITIL principles....
-
IT Helpdesk Support Specialist
4 weeks ago
Burnaby, Canada Kardium Inc. Full timeIT Helpdesk Support Specialist (On-site) Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, Canada Job Description Posted Friday, October 17, 2025 at 10:00 a.m. Your opportunity By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for...
-
IT Helpdesk Support Specialist
4 weeks ago
Burnaby, Canada Kardium Inc. Full timeIT Helpdesk Support Specialist (On-site) Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, Canada Job Description Posted Friday, October 17, 2025 at 10:00 a.m. Your opportunity By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the...
-
IT Helpdesk Specialist, Mis
1 week ago
Burnaby, Canada Fortinet Full timeJoin the Fortinet team in an IT Helpdesk Specialist role where you will be responsible for the secure operation and administration of our networks! **Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person, through ticket system...
-
IT Helpdesk Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Kardium Inc. Full timeYour opportunityBy joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.Kardium's...
-
IT Helpdesk Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Kardium Inc. Full timeYour opportunityBy joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.Kardium's...
-
IT Helpdesk Specialist
3 days ago
Burnaby, Canada Fortinet Full timeJoin the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks! **Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person, through ticket system or over...
-
IT Helpdesk Support Specialist
2 days ago
Burnaby, Canada Kardium Inc. Full timeYour opportunity By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation - which can cause stroke, heart failure, and other heart-related complications. Kardium’s...
