Key Account Specialist

6 days ago

Vancouver, British Columbia, Canada Eminence Organic Skin Care Full time

Location:
530 West Broadway, Vancouver BC, Canada

Core hours:
Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as
Hybrid
under our Hybrid Work Program Policy, where this position is required to be onsite 2-3 days per week

Role Summary

As the Key Account Specialist (KAS) – Chains, you will be responsible for the day-to-day account maintenance of Eminence's Chain Spa Partners and supporting the growth of Eminence's existing and new Chain business. In this role, you will support Eminence's attendance at key networking events (e.g. ISPA, SPATEC, Green Spa, Global Beauty Exchange) with the goal of nurturing existing account relationships and developing new account partnerships. You will also be the main point of contact for order processing and work closely with the Inside Sales Team to ensure order accuracy. As the Key Account Specialist (KAS) – Chains, you will report directly to the Key Account Manager (KAM) - Chains and indirectly to the Director of Business Development.

Responsibilities

  • Collaborate with Chain accounts to achieve revenue forecasts
  • Provide information to Chain Spa Partners regarding product launches, new non-launch items (product/print) and any pricing updates
  • Maintain a high level of knowledge of Eminence's products and services to ensure all Chain accounts are provided with accurate information
  • Demonstrate a full understanding of each Chain Spa Partner's custom Sales Programs
  • Monitor potential gaps in each Chain's SKU selections
  • Receive orders from purchasing departments and find opportunities for upselling
  • Submit orders to ISR Team for processing and field any incoming questions
  • Partner with Chain Spa Partners on special event and promotion logistics
  • Assist in updating each Chain's centralized ordering system to ensure pricing and product information is current and correct
  • Attend in-person and virtual Tradeshows & Networking Events, as needed and conduct subsequent Lead follow-up
  • Support with the Networking Event meeting selection process and overall event preparation
  • Facilitate the process of qualifying and opening new Chains, including coordination with KAM, the Outside Sales Team, sample orders, opening order product selection and opening order paperwork

Qualifications

  • Inside Sales or Account Management experience (particularly in a Call Centre environment) – minimum 2 years
  • Customer Service experience – minimum 3 years
  • Tradeshow and Networking Event organization experience - preferred
  • Business Development or Lead Generation experience preferred
  • Project management experience – preferred
  • Request for Proposal (RFP) experience – preferred
  • Esthetic industry experience - an asset
  • Exceptional written/oral communication and proficiency in MS Office (intermediate to advanced proficiency in Word, Excel, Outlook)
  • Effective time management, multi-tasking, attention to detail, and organizational ability
  • Exceptional problem-solving skills and ability to operate in a fast-paced, changing environment with shifting priorities

Total Rewards

  • Competitive salary, quarterly and annual bonuses based on individual and company goals
  • 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
  • Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Closing date for applications: Monday, November 24th, 2025 at 9pm PST.

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