Manager Key Account IV

The Key Accounts Manager IV is responsible for planning and executing a customized sales strategy for their unique

segment of accounts, including, but not limited to Healthcare, Compliance, K-12, Multi-Unit, Hospitality, and

College/University. This position is deeply knowledgeable in key account segment and builds and maintains close

relationships with the Food Service Directors and the Chefs at all assigned operators. The Key Account Manager IV is always available to their clients, contacting them on a regular basis, participating in local functions, cutting/demonstrating products, training and educating the key personnel and always working to better understand their product needs.

•    Designs and implements customized sales strategies, in conjunction with the Director of Sales, aimed at their segment of key accounts

•    Works closely with the entire sales force and openly discusses go to market strategies, competitive reconnaissance, successes, and challenges

•    Stays up-to-date and knowledgeable about the operators in their account segment and acts as a resource and solution provider for their customers

•    Maintains an in-depth knowledge of the key distributors in the local market in order to gain buy in and support to stock and sell distributors products

•    Understands each of the following for their strategic accounts: menu rotations, population and trends, desired cost structure in each segment of the menu, opportunities to penetrate or convert items, training and education of products, and multiple uses for products

•    Maintains an up-to-date profile folder of each customer; utilizes the CRM system weekly to report on sales call activity, updates and follow ups, in addition to customer profile management

•    Maintains and monitors stock status sheets of participating distributors with the assistance of the Distributor Account Managers; communicates any changes of usage positive or negative, as well as changes on who will distribute to the strategic account

•    Provides sales results and updates to manufacturers on an as needed basis

•    Maintains samples in assigned office

•    Addresses client's quality control issues and communicates the process for resolving issues. Participates in visits to key strategic accounts and has a prepared itinerary a week in advance

•    Can cook food products and put menu combinations together to aid in the sale process

•    Other duties as assigned

Education & Work Experience

•    High School Diploma/GED 

•    Some College

•    15 years of experience with a food service brokerage agency foodservice operations management and/or national manufacturer calling on key regional accounts and/or operators

•    Previous supervisory experience preferable.

Knowledge, Skills and Abilities

•    Ability to execute and follow through a sales plan;

•    A positive, professional, and proactive attitude;

•    Strong communication skills;

•    Leadership and management skills;

•    Must be able to manage client request and communications;

•    Must understand industry knowledge to gain trust and build deeper relationships;

•    Adept at building trust and credibility;

•    Planning and organizational skills;

•    Must be able to manage difficult client situations with positive results;

•    Works well with teams and has strong motivational skills;

•    Strong problem solving and strategic planning skills;

•    Using the E-Briefcase CRM System daily;

•    Call Reporting in E-Briefcase CRM System.

•    Must have a valid driver's license.

Physical Abilities

•    Seeing 

•    Ability to Travel 

•    Pushing/Pulling

•    Carrying (specify pounds 50 )

•    Lifting (specify pounds 50 ) 

•    Listening