Case Manager, Upstream

Case Manager, Upstream

Date: December 15, 2025

Competition Number: 215-25/26

Location: Kelowna, BC (Downtown Youth Centre)  

BGC Okanagan is seeking a Case Manager for Upstream Kelowna, a collaborative, school-based initiative that promotes youth and family wellbeing through early identification of barriers to resilience, voluntary student check-ins, and coordinated wraparound supports to strengthen protective factors. Upstream Kelowna is a local adaptation of Upstream Canada; an early intervention and prevention strategy focused on reducing youth homelessness and school disengagement before crisis occurs. This is a temporary position ending March 31, 2026.

Here's what we offer when you join our team:

• A positive, supportive team culture where your contributions are valued
• Ongoing paid professional development to enhance your skills and advance your career
• Childcare discounts to help your family thrive
• Paid sick leave and vacation to help you recharge when needed
• A comprehensive benefits plan

So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU. Your adventure begins here – because Opportunity Changes Everything

Key Duties and Responsibilities:

• Collects information related to youths' concerns, needs, and goals through interviews, behavioral observations, meetings with caregivers and service providers, and the use of inventories, checklists, and questionnaires.
• Develops and implements family-centered, short-term, issue-specific, and strength-based plans in accordance with program guidelines, in consultation with the supervisor.
• Plans and facilitates group or individual sessions using techniques such as active listening, conflict resolution, and problem-solving within a family and natural supports framework to address identified problems, needs, and risks.
• Provides skill building in areas such as communication skills, relationship-building, resiliency, self-esteem, or self-management techniques as well as systems-navigation.
• Evaluates the effectiveness of the intervention plan, reports on the youths and their families' progress, and discusses related concerns with the supervisor to resolve identified problems and move towards defined objectives.
• Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required.
• Liaises with and advocates for youths and their families with community service providers, professionals, and school personnel as required, including accompanying youths and families to meetings and appointments when necessary.

Qualifications:

• Diploma in a related human / social service field.
• One (1) year recent related experience.
• Or an equivalent combination of education, training and experience.
• Successful completion of Agency screening including a Criminal Record Check

Additional Information:

• This position is open to all applicants
• Union membership is required

Hours: 35 hours per week, Monday to Friday, 7 hours per day

Rate of Pay: $27.54 per hour

Closing: December 21, 2025

As an equal opportunity employer, BGC Okanagan is committed to the prioritization of equitable and inclusive employment practices. Our goal is to be representative of the communities we serve, and we encourage applications from communities which are structurally marginalized based on race, disability, age, sex, religion, sexual orientation, nationality, social or ethnic origin, gender identity and/or expression. If any candidate needs any accessibility support throughout the hiring process, we will accommodate such requests when made. You will only be considered for a position with BGC Okanagan if you're legally entitled to work in Canada. Eligible applicants include: Canadian citizens, permanent residents and refugees in Canada with legal status.

We appreciate and thank all applicants for their interest, however only short-listed candidates will be contacted