Administration & Operations Coordinator

Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited's businesses include Purpose Investments, Advisor Solutions by Purpose, and Driven.

Who you are

The Office Administrator will play a key role in delivering professional, efficient, and exceptional customer service to all of PU's stakeholders. As the first point of contact, this role is central to creating a welcoming, professional and organized environment, enhancing the employee and visitor experience, and contributing to the overall effectiveness and functions of the Office Operations team.

The candidate will be responsible for front-of-house processes and office administration duties. The incumbent will work closely with the Manager of Office Operations to ensure there is alignment in service standards, communication, and operational procedures. Additionally, he or she will play a key role in maintaining the organization's commitment to a safe, compliant, and well-managed workplace.

Responsibilities:

Front-of-House and Client Experience

• Serve as the first point of contact for all visitors and callers, ensuring a professional, courteous, and welcoming experience
• Welcome clients warmly, offering refreshments if appropriate
• Manage reception activities including calls, emails, and general inquiries
• Handle visitor check-ins, notify staff and escorting guests when necessary
• Monitor displays and office supplies in the reception area and coordinate any updates, adjustments or replenishing
• Maintain a well-organized, professional, and welcoming reception area that represents PU's brand

Office Administration and Coordination

• Manage day-to-day office operations including mail, deliveries, supplies, and general upkeep
• Provide logistical support to ensure the smooth operations of the Adelaide and Yonge Offices
• Provide assistance with meeting rooms and ensure they are ready for client use
• Maintain and optimize office systems, tools, and processes to improve efficiency
• Maintain up-to-date records, directories, and administrative documentation
• Contribute to a positive and collaborative office culture through effective communication and teamwork

Health & Safety (H&S) Responsibilities

• Conduct or assist with routine H&S inspections, reporting, and incident documentation
• Support emergency preparedness, including first aid, fire warden duties, and evacuation procedures
• Assist in promoting a culture of safety and wellbeing among our team members

Qualifications:

• At least 3-years previous experience in administration, reception and office coordination
• A professional demeanor with strong interpersonal communication and customer-service skills
• Excellent organizational skills and the ability to manage multiple priorities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general office technology
• AI awareness and the ability to use digital tools for scheduling, communication, and documentation
• Proven reliability, discretion and a proactive approach to problem-solving
• Health & Safety training or willingness to complete H&S Representative certification

Personal Attributes

• Mature, confident, and professional with strong emotional intelligence and can-do attitude
• Friendly, approachable, and adaptable in a dynamic environment
• Highly organized with strong attention to detail and ownership of outcomes
• Team-oriented, collaborative, and able to build strong working relationships

Key Outcomes and Success Indicators

• Consistent delivery of a professional, customer-focused front-of-house experience
• Smooth and efficient coordination of office operations
• High satisfaction ratings from internal teams, leadership, and visitors
• Clear contribution to the effectiveness and reputation of the Administration & Office Operations team

Why should you join us?

• We are one of Canada's Top Small & Medium Employers' 2023 & 2024.
• We believe in innovation and a vibrant culture - work for an innovative, people-first, financial services firm that values entrepreneurialism.
• We believe in a flexible work structure – A flexible hybrid work model that empowers you to do your best work whether at home or the office.
• We care about your rewards - Competitive compensation including equity program.
• We care about your health – comprehensive group health and dental benefits and life insurance at little to no cost to you. We also offer a Lifestyle Spending Account for all your wellness needs.
• We care about your quality of life - flexible paid time-off policy with unlimited vacation days, and flexible sick and mental health days.
• We care about your family - Paid parental leave for eligible employees with a top-up.
• We care about your future – Generous Group RRSP matching and an optional TFSA program.
• We care about your development – We offer training opportunities and tuition support year-round.

Purpose Unlimited is an equal employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the People & Culture team at - We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Our work philosophy is a hybrid model allowing for flexibility and collaboration.