Customer Service Inventory Planner

[Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.]

The Customer Service, Logistics and Inventory Planner is responsible for ensuring accurate inventory management, efficient order processing, and seamless logistics coordination across Canadian markets. This role requires strong organizational skills, proactive communication with customers and commercial teams, and the ability to balance service excellence with operational efficiency. The position collaborates closely with internal teams (Supply Planning, Demand Planning, Logistics, Finance, and Commercial Sales) and external partners/customers to maintain optimal inventory levels and deliver superior service. This role may either be located in Montreal, or Toronto. This is a hybrid role.

• Manage end-to-end order-to-cash processes, including order entry, monitoring, and delivery coordination.
• Maintain accurate customer master data and ensure compliance with internal controls.
• Oversee inventory planning and reporting for key provincial partners
• Support billing, credit/debit processing, and audit requirements.
• Collaborate cross-functionally to resolve operational issues and drive process improvements.
• Monitor logistics performance and ensure timely, complete deliveries.
• Provide regular inventory and performance reports to stakeholders.

Decision-Making & Accountabilities

• Ensure accurate inventory planning and timely fulfillment.
• Balance service levels with cost and operational constraints.
• Strong customer service acumen along with proven negotiation skills to deliver superior service.
• Maintain strong relationships with distributors and internal teams.
• Drive continuous improvement initiatives and resolve exceptions proactively.

Key Outputs

• Accurate inventory reports and timely order processing.
• High service levels and on-time delivery performance and order processing
• Effective collaboration across internal and external stakeholders.

Skills & Experience

• Strong customer focus and relationship management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in Microsoft Office and ERP systems (SAP experience preferred).
• Knowledge of logistics and inventory management principles.
• Minimum 2 years of experience in customer service or supply chain roles
• French written and verbal communication skills are strongly preferred

Personal Attributes

• Clear and confident communicator.
• Results-oriented with a continuous improvement mindset.
• Adaptable and collaborative in a fast-paced environment.
• Strategic thinker with strong execution capability.

Core Competencies

• Technical: ERP systems, inventory management, reporting tools.
• Behavioral: Communication, adaptability, customer focus.
• Leadership: Influencing, collaboration, driving results.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.
U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package
• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance
• Calm Meditation App subscription (free)
• Employee Assistance Programs
• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.