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Senior Specialist I, Sales Administration
3 weeks ago
Position SummaryAt Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in have a ton of fun…. then please keep reading Our Perks: • Fantastic employee discount on all Samsung products • Competitive Salary and Performance based incentive plan for all levels • Employer paid Medical and Dental coverage from day one• Group RRSP plan that helps you save for the future• Free on-site gym to get your sweat on• Subsidized Cafeteria; including free Starbucks coffee/latte machine • Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning • Employee Referral program- we want great talent like you• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions• Additional Well Being Days for better work life-balancePosition Summary:As a Senior Specialist, Sales Administration you will be the customer's main point of contact for any sales promo related issues to an assigned portfolio as well as assisting junior staff in resolving similar issues on their portfolio. Responsible for managing and updating various reports on a weekly/monthly basis, monitoring weekly/monthly claim target output and addressing performance concerns. You will be responsible for escalations, auditing & processing claims dealer programs (NRA, quarterly & yearly VIR). In addition, you will be responsible for training Sales/Product Teams, 3rd party staff and customers on our processes and policies.Role and ResponsibilitiesEssential Duties and Responsibilities:Evaluate new/updated customer programs against the contract terms/conditions and make appropriate recommendations.Maintain & Update customer' sales programs in the system as per yearly contract or when changes arise.Assist Sales Admin. Manager in auditing and approving claim requests when required.Responsible for monitoring and updating Weekly A/R Reports from Risk Management Team to be reviewed by NAHQ/HQ.Responsible for updating monthly FSCS Report from A/P Department for a Division.Manage weekly Priority Claims Report by Division to ensure priority claims are processed to prevent credit blocks, reduce of aging percentage (set at
