Operations Associate

About the Role

We're looking for an Operations Associate; a proactive, detail-oriented generalist who thrives on keeping systems running smoothly. The ideal candidate is skilled in Google Sheets, scheduling, email marketing (MailChimp), copywriting, and basic content creation, with the ability to manage inventory, client communications, and workflow coordination.

This role is perfect for someone who enjoys wearing many hats; from writing blog posts to tracking merch and maintaining organized systems. Over time, this position has the potential to evolve into a managerial or executive assistant-style role, taking on greater responsibility in overseeing the day-to-day operations of our small but growing business.

The ideal candidate has 2 - 4 years of experience in operations, administration, or project management, and brings with them a strong command of organizational systems, process improvement, and clear communication.

Primary Responsibilities

● Client Communications: Manage the client-facing inbox by responding to emails promptly and professionally. Over time, may take on additional communications from the owner's back-end inbox. Send scheduled client emails including feedback requests, follow-ups, and class homework notes.

● Scheduling & Systems Management: Create and maintain the class calendar for staff, ensuring accuracy and timely updates on our Squarespace website. Coordinate with staff and clients for invoicing deadlines and services tracking.

● Content & Marketing Support: Write bi-monthly blog posts with guidance from management and assist with posting social media content in coordination with the marketing team.

Qualifications

● Experience: 2–4 years in operations, administration, or a related support role - ideally within a small business, education, or creative environment.

● Technical Skills: Proficiency in Google Workspace (especially Sheets and Calendar), Mailchimp, and Squarespace; comfortable learning new tools quickly.

● Communication: Strong writing and copyediting skills with an ability to adapt tone for client communications, blog content, and social media posts.

● Organization: Exceptional attention to detail, ability to prioritize tasks across multiple projects, and a proactive approach to maintaining smooth day-to-day operations.

About Us

Raintown is made up of a team of zealous and dedicated animal-lovers who are driven to help strengthen the bond between dog and parent. Consistently ranked among the city's best, we offer more group classes than any other company in Vancouver.

Our certified trainers are well-educated and well-endorsed, with top-tier certifications and a commitment to effective, professional training. We love bringing our passion and profession together in a way that builds community and strengthens relationships. We truly care about your experience working with us.

Our mission is to build community, improve canine welfare, and debunk common dog myths through education and coaching.

By tailoring our approach to each pup and human, we create meaningful connections and foster personal growth through a variety of group, one-on-one, and customized dog training classes.

Be part of a company that is proud of its service, people, and purpose.

● Culture: We're a small, passionate team of dog lovers who believe in positive training, open communication, and supporting both our clients and each other. Our culture is grounded in kindness, growth, and curiosity - we celebrate small wins (human and canine alike) and genuinely enjoy the work we do every day.

● Work: As part of our team, you'll play a key role in keeping the business running smoothly behind the scenes - from managing schedules and systems to helping share our message through blog posts and client communications. You'll have the chance to be hands-on with a mission-driven company that helps people build better relationships with their dogs. No two days are the same, and there's plenty of room to grow into a leadership or operations management role over time.

Other Perks

● Flexible or hybrid work options (depending on schedule)

● Opportunities for growth into a more managerial or executive assistant-style role

● Exposure to all aspects of a growing small business in the dog training world. Occasional hands-on involvement with dogs and classes (if desired)

● Access to staff learning opportunities, classes, and training workshops

● Supportive, collaborative team that values autonomy, humour, and heart

Job Type: Part-time

Pay: $20.00-$30.00 per hour

Expected hours: 5 – 10 per week

Benefits:

• Flexible schedule
• Work from home

Work Location: Hybrid remote in Vancouver, BC V5Y 1E9