Residence Steward

Date Posted: 11/27/2025

Req ID: 46211

Faculty/Division: Innis College

Department: Innis College

Campus: St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary canters, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Found in 1964, Innis College provides an informal home to about 2,200 undergraduate students within the Faculty of Arts & Science at the University of Toronto. We deeply value student involvement and leadership, taking pride in being the only undergraduate college on campus that ensures equal representation of faculty, staff, and students on all College governance bodies. We focus on establishing leadership skills in our students, while remaining attentive and responsive to all ideas and concerns. At Innis, we create a strong sense of shared purpose and community.

Your opportunity:

Under the general direction of the Assistant Dean, Administration & Operations, the Residence Steward oversees the operation of the residence front desk and indirectly supervising the Front Desk Porter team. As part of the Innis Residence team in the Office of the Dean of Students, the Residence Steward is holds an important student-facing position and acts as a first-point of contact for Innis College residents and students at the Innis Residence Front Desk. Responsibilities include greeting residents, students, and visitors, transferring telephone calls, processing mail and parcels, monitoring building access, issuing keys and equipment, and other reception duties. Additionally, the Residence Steward is responsible for supporting key residence operations, including scheduling other front desk staff, reviewing key and equipment audits, ordering supplies, responding to email inquiries, and supporting semesterly transitions of fall/winter students and summer guests.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Checking residence database to confirm resident identification
• Updating and maintaining front desk porter's manual
• Applying established standards to control the distribution of access to designated University spaces
• Performing routine building checks
• Liaising with facilities or caretaking staff to facilitate resolution of building issues
• Directing the activities of casual staff

Essential Qualifications:

• High School Diploma or acceptable combination of equivalent experience.
• Experience with two (2) years recent and relevant experience working in a residence environment, preferably with direct experience working with a diverse group of students.
• Experience providing front facing customer service
• Experience coordinating the collection and issuing of keys
• Experience with maintaining and updating logs through out the working day
• Experience with recruitment, and training of casual staff and/or student staff
• Experience directing activities of casual staff and/or student staff
• Experience coordinatingstaff schedules to ensure proper coverage
• Experience with a reservation/residence database
• Demonstrated strong organizational and time-management skills, with the ability to adapt to new and changing priorities
• Demonstrated strong customer service skills with experience promoting equity, diversity and inclusion in the workplace
• Excellent problem solving skills
• Excellent oral and written communication skills
• Intermediate skills with Excel, Word and Outlook
• Proven ability to work independently

Assets (Nonessential):

• Familiarity with StarRez , Salto
• Familiarity with UofT & Faculty of Arts & Science

To be successful in this role you will be:

• Accountable
• Intuitive
• Motivated self-learner
• Multi-tasker
• Organized
• Responsible

Closing Date: 12/05/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 04 - $50,314. with an annual step progression to a maximum of $64,345. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Recruiter: Jessica Halteh

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.