Geophysical Solutions Specialist

This role is hybrid in Toronto with our office in Richmond Hill.

Due to the nature of the projects the hours for this role vary and can include weekends so requires flexibility and availability beyond 9-5.

Fleet Space has a revolutionary product - ExoSphere - that is used by the worlds leading mineral exploration companies. In this role you would support our North and South American projects with technical support, designing high quality Geophysical surveys and supporting field crews remotely with troubleshooting and real-time monitoring of instruments in the field.

You will play a critical role throughout the entire survey life cycle, ensuring quality, precision and operational momentum in a fast-paced mineral exploration environment.

We're an Australian Headquartered company with over 20 employees already in North and South America.

What we are looking for:

We are looking for a minimum of 2 years in Technical support roles that require a high level of customer communication and interaction with advanced written and spoken English - additional skills in Spanish are a bonus.

Experience with QGIS or ArcGIS is highly desirable, as is a background in Geology, Geophysics or the mining industry or experience with technical support on IoT devices for Business/Enterprise level clients.

The ideal candidate is proactive, analytical and confident working independently. You will continuously monitor active surveys, anticipate potential issues and make sound decisions without relying on immediate support. The role occasionally involves weekend and out-of-hours work during live surveys. You will also be part of a Global and collaborative team of Geophysical Solutions Specialists who provide assistance as needed.

In exchange we're offering great flexibility and the opportunity to work on a Product and at a company that is innovating the Critical Mineral Exploration industry using Space technology, to further humanity.

Role responsibilities

• Design Geophysical Surveys using QGIS
• Provide expert guidance to customers on our Product ExoSphere
• Support customers during survey deployments, ensuring successful execution and troubleshooting any challenges in the field.
• Conduct training sessions to educate customers on product functionality and best practices.
• Diagnose and troubleshoot technical issues related to hardware, software, and survey execution, providing timely resolutions.
• Maintain exceptional customer service and experience throughout all stages of the customer journey.
• Escalate and collaborate with internal or external teams to resolve complex issues.
• Oversee hardware updates, maintenance, and refurbishment as required.
• Participate in out-of-hours and on-call roster as necessary.
• Travel to customer sites as needed to provide hands-on support and expertise.
• Foster collaboration across teams, ensuring a "one-team" mindset to drive success.

About Fleet Space

Fleet Space Technologies vision from the beginning was to build technologies to help humanity explore and connect the Earth, Moon, and Mars.

This led us to develop and launch one of Australia's largest constellation of satellites, create our satellite-enabled mineral exploration technology (ExoSphere), and send Australia's first seismic technology (SPIDER) to the Moon in 2026. ExoSphere, our end-to-end mineral exploration solution powered by space and AI, aims to accelerate critical mineral discovery needed for the clean energy technologies foundational to humanity's clean energy future.

As part of Fleet's founding vision, we also apply our technology to innovative solutions for defense and space exploration, including an upcoming mission to the Moon. Headquartered in Adelaide, South Australia, Fleet has rapidly grown to over 170employees including a growing team in the USA, Canada, and beyond.

We have raised over $200M AUD in venture funding, backed by premier investors including Blackbird, TVG, Grok, and In-Q-Tel including our most recent $150m AUD Series D in December 2024, at a valuation of over $800m AUD.

In 2023 we were recognised by the Australian Financial Review (AFR) as the #1 fastest growing technology company in Australia.

Company Culture

As a company, we are revolutionising the exploration of new worlds with advanced space technology to build a more prosperous future for humanity.

As a culture, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do.

Our company values guide us to our North Star of ambitious, collaborative success - AD ASTRA ("To the Stars")

Add Value:
Obsessively add value for our customers

Drive Excellence:
Benchmark against the best

Agile Action:
Take Action. Independent, fast, frugal action

Seek Truth:
Be curious. Explore

Take Responsibility:
Make decisions and own them

Radical Ideas:
We are unique. We do things differently

Always Deliver:
We always find a way to get it done on time

Fleet is an
Equal Opportunity Employer;
employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.