Support Analyst

7 days ago

Halifax, Nova Scotia, Canada Virtusa Full time $50,000 - $80,000 per year

Skill\: Support Analyst

Loan IQ Support Team is looking for a Support Analyst. The Candidate is accountable for provide production support to Loan IQ App

User on-boarding and off-boarding LoanIQ profile maintainence

Updating Funding rates in LoanIQ banks financial and reputational risk

Updating Treasury rates in LoanIQ banks financial and reputational risk

Updating table maintenance job functions in LoanIQ.

Perform post implementation verification and provide support at times weekends too

Ensuring process is followed to the T as all LoanIQ updates are audited

Monitoring LoanIQ Support for issues, triaging issues with Users, analysing the issue and providing the issue with the vendor

Work closely with developers to investigate and triage the issues and resolve it

Work under strict SLA defined by the team

Work collaboratively with the team and business partners

Possesses a deep understanding and problem solving ability of various complexities.

Creates documentation to ensure the supportability of analysis i.e. FAQ, Support documentation, KEDB et all

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