Senior Deskside Support Analyst

Job Title

Senior Deskside Support Analyst

Vacancy No

VN8752

Company Name

Compugen Inc

Work Location

Halifax, NS

Base Pay Range

To be discussed during the recruitment process

Job Details

Position: Senior Deskside Support Analyst

Location: Halifax, NS

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

We are looking for an outstanding Senior Deskside Support Analyst to join our team in Halifax. If you thrive in a dynamic environment, enjoy solving technical problems, and have a passion for customer service, this role is for you As a Deskside Support Analyst, you will play a critical role in providing top-notch technical support to our users, ensuring their computing environment is smooth and efficient.

Join a team that values your growth and success. We provide comprehensive training, career development opportunities, and a supportive environment where your ideas and contributions are valued. If you're a proactive problem-solver who loves to help others and has a solid technical background, we want to hear from you

• Provide high-quality deskside technical support to users via phone, email, or in-person, ensuring swift resolution of technical issues.
• Move, install, and configure computing hardware devices and components, both new and used, to meet user needs.
• Troubleshoot and resolve technical problems with a variety of hardware and software, performing diagnostics as required.
• Manage and update support tickets in various systems, escalating issues when necessary, and ensuring timely ticket closure.
• Maintain an accurate inventory of customer-supplied computing devices and related hardware.
• Install and configure a range of software offerings following documented procedures, ensuring a seamless user experience.

• Must pass Government Reliability Security Clearance check.
• A minimum of 2 years of related experience or a diploma in a relevant field from an accredited institution.
• A+ Certification is a plus.
• Strong knowledge of Windows 10 and 11 operating systems, with experience supporting the Office 365 suite of products.
• Familiarity with VPN and Multi-Factor Authentication (MFA) usage.
• Experience with network printers, cabling/LAN technologies, and supporting smart/mobile devices.
• Knowledge of ITIL processes or experience with ITSM tools such as ServiceNow is an asset.
• Experience with incident and problem management tools and asset management.
• Proficient in imaging and provisioning of laptops.
• Excellent troubleshooting skills with the ability to resolve technical issues efficiently.
• Exceptional communication skills, both written and verbal.
• Ability to follow procedures consistently and accurately, while managing time effectively.
• Comfortable working independently or as part of a team, with availability to be on standby when required.

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Work/life flexibility

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.