Security Dispatcher

Overview
Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Job Skills / Requirements

• Site Description:** One Queen Street East is a unique 503,000-square-foot complex that harmoniously blends Toronto's storied past with cutting-edge design. This remarkable property consists of two distinct buildings, seamlessly connected by a five-story glass atrium.
• Position:** Security Dispatcher
• Site:** One Queen Street East, Toronto
• Status:** Full Time
• Hours:** Continental Nights
• Pay Rate:** $20.49/hr
• Internal Posting:** November 3rd, 2025
• Internal Closing:** November 10th, 2025
• External Closing:** November 17th, 2025

Highlights

• Leverage your in-depth security knowledge to lead and manage the security team, effectively assigning tasks and ensuring their efficient execution
• Proactively identify areas for improvement in security processes and implement necessary changes
• Lead the response to incidents and emergencies (including but not limited to fire control, use of force, de-escalation, and medical situations). Apply your first aid, CPR, Narcan, and AED certifications when necessary
• Conduct proactive and highly visible patrols of assigned areas to maintain a safe and secure environment for all
• Comprehensive knowledge of the Trespass to Property Act (TPA) and Arrest without warrant (S494)

Job Duties And Responsibilities

• Demonstrate a proven track record of conducting and reviewing audits for radios, cameras, inventory, and keys to maintain a secure environment
• Prioritize outstanding customer service by providing exceptional support to tenants, guests, and visitors
• Oversee the efficient review, update, and closure of reports, ensuring all documentation is accurate and up to date
• Diplomatically enforce property standards while maintaining peace and security
• Effectively monitor CCTV surveillance systems, promptly identifying and responding to any suspicious or unauthorized activities
• Maintain exceptional observational awareness and attention to detail, proactively identifying and addressing potential security threats
• Foster a positive and collaborative work environment by utilizing your strong interpersonal skills and emotional intelligence
• Ensure you hold all necessary certifications and training required for security roles

Technical Requirements

• Proficiency in Microsoft Office applications, including MS Word, MS Excel, and Outlook
• Expertise in daily report writing (DAR) and incident report writing using Perspective Application
• Strong email communication skills for clear and concise written communication
• Thorough knowledge of fire safety plans and emergency evacuation procedures;
• Authorized to work in Canada legally

Security System Knowledge

• Access control systems: CCURE 9000 Monitoring Station, Habtech, and CCURE 9000 Administration Station
• CCTV monitoring: Indigo Vision Control Center
• Key control systems: Keypro 3 & Keytrak
• Elevator Management Systems: EMS Panorama 2.0, OTIS
• Critical event management: MIR3
• Work order generation: Angus Work Order
• Fire alarm systems: Knowledge to put buildings on & off global bypass, sprinkler bypass & node bypass (Simplex Fire System)
• Parking E-hub System: Thorough understanding of the system's operation

Site Specific Duties

• Inform supervisors about any issues that might affect security services or staff performance
• Proactively suggest improvements to supervisors
• Why choose Paladin?**
• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available

Certification Requirements (All)

Standard First Aid, CPR Level C

Valid Security Licence

Minimum 1 Year Of Dispatch Or Scheduling Experience
Minimum of 1 year security experience

Authorized to legally work in Canada

Proficiency with Office 365 (Outlook, Word, PPT, Excel, Teams)

Must be fluent in speaking, reading, and writing in French and English.

Bachelor's Degree in Legal Administration

Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays