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Housekeeping Supervisor
1 hour ago
Role Description
We are seeking a reliable and hands-on Housekeeping Supervisor to oversee housekeeping staff and ensure all guest rooms and common areas are maintained to a high standard of cleanliness. The successful candidate will support daily operations, staff training, scheduling, and coordination with other departments.
Job Responsibilities
- Supervise housekeeping staff: The Housekeeping Supervisor oversees the housekeeping staff, ensuring they are providing excellent customer service and adhering to company policies and procedures.
- Assign housekeeping tasks: The Housekeeping Supervisor assigns housekeeping tasks to staff, ensuring that all rooms are cleaned and ready for guests in a timely and efficient manner.
- Train and develop staff: The Housekeeping Supervisor is responsible for training and developing housekeeping staff, ensuring they are properly trained on company policies and procedures, as well as cleaning and sanitization best practices.
- Maintain housekeeping records: The Housekeeping Supervisor is responsible for maintaining housekeeping records, including room cleaning schedules, cleaning supply inventory, and staff performance evaluations.
- Manage budgets: The Housekeeping Supervisor is responsible for managing budgets, ensuring that housekeeping operations are operating within budgetary constraints.
- Coordinate with other departments: The Housekeeping Supervisor works with other resort departments to ensure a seamless guest experience. This includes coordinating with the front desk to ensure rooms are ready for guests, with the maintenance department to ensure repairs are made in a timely manner, and with the food and beverage department to ensure restaurant areas are properly cleaned.
- Handle guest inquiries and complaints: The Housekeeping Supervisor is responsible for handling any guest inquiries or complaints related to housekeeping, ensuring that they are addressed in a timely and professional manner.
- Maintain cleaning standards: The Housekeeping Supervisor is responsible for maintaining cleaning standards, ensuring that all rooms and common areas are cleaned to a high standard of cleanliness and sanitization.
- Overall, the Housekeeping Supervisor is responsible for ensuring that the housekeeping operations run smoothly, guests are well taken care of, and staff are properly trained and motivated.
- Other duties and tasks assigned by management.
Qualifications:
- Minimum 1–2 years of experience in housekeeping operations, preferably in a hotel, resort, or hospitality environment.
- Previous supervisory or lead experience in housekeeping is strongly preferred.
- Post-secondary education in Hospitality Management or a related field is an asset (not mandatory).
- Strong leadership and team-management skills.
- Ability to train, schedule, and supervise staff.
- Solid knowledge of cleaning standards, sanitation, and health & safety procedures.
- Experience with inventory control, record-keeping, and basic budgeting.
- Excellent communication and customer service skills.
- Ability tohandle guest concerns professionally and efficiently.
- Strong organizational and time-management skills.
- Ability to work flexible shifts, including weekends and holidays.
- Physically capable of performing housekeeping duties when required.
- Attention to detail and commitment to high cleanliness standards.
Job Type: Full-time
Pay: $17.60 per hour
Experience:
- Corporate & social events: 1 year (required)
Work Location: In person
