Customer Support Representative

2 weeks ago

Berkeley Street Toronto Ontario Canada MA J Open Career Full time
About Chexy Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit.
We're a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional customer experiences, Chexy is the place for you
About the Role We are seeking a driven and people-oriented Customer Support Representative to join the Chexy team. You will be the first point of contact for our users, delivering exceptional support while helping shape the future of our platform. In this role, you will troubleshoot inquiries, provide solutions, and champion customer feedback to help enhance Chexy's services.
What You'll Do
  • Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
  • Troubleshooting: Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them.
  • Platform Expertise: Understand Chexy's products and services inside out to educate users on best practices.
  • Account Reviews: Monitor flagged accounts for suspicious behaviour and escalate as needed.
  • Advocate for Client needs: Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform.
  • Documentation & System Development: Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs.
  • Continuous Improvement: Identify and implement opportunities to enhance the customer experience.
  • Special Projects: Support strategic initiatives aimed at refining customer engagement and satisfaction.
What We're Looking For
  • Proven success in client relationship management.
  • Strong ability to multitask and meet deadlines in a fast-paced environment.
  • Exceptional verbal and written communication skills.
  • Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
  • Customer-first mindset with a positive, solutions-oriented attitude.
  • A proactive problem solver who takes initiative and sees tasks through to completion.
  • Ability to be in the office at our downtown Toronto office 3-5 days a week.
  • Flexibility to work a variety of rotating shifts, including evenings and weekends.
  • Availability between:
  • Monday–Friday: 9:00 AM – 9:00 PM ET
  • Saturday–Sunday: 9:00 AM – 6:00 PM ET

  • Customer Success Lead

    6 days ago

    Berkeley Street, Toronto, Ontario, Canada, MA J Open Career Full time

    At Chexy, we're reshaping the way money moves—making payments smarter, faster, and more rewarding. We started by being the first in Canada to let people pay their biggest and most painful bills with credit cards and earn rewards on money they had to spend anyway. Now, we're on a much bigger mission: to build a super app that acts as your co-pilot for all...

  • Customer Support Representative

    2 weeks ago

    Toronto or Remote, Ontario, Canada . full-time . November , Comsense Full time

    WHO WE ARE & WHAT WE DO   Comsense is a software company that builds North America's leading ERP systems for the architectural opening distribution industry.  Our business software equips our customers with the tools they need to complete estimating and detailing projects, manage their general ledger, and everything in between. To learn more about who we...

  • Technical Support Engineer

    3 days ago

    Berkeley Street Suite , Toronto, Ontario, Canada, MA J Open Career Full time

    Technical Support Engineer At Chexy, we're reimagining how Canadians manage their largest expenses—like rent, tuition, and insurance—by transforming them into opportunities to build credit, earn rewards, and gain financial flexibility. We're the first platform in Canada that lets users pay nearly any bill using their credit card, while unlocking...

  • Customer Support Representative

    1 week ago

    Toronto, Canada Dodds Garage Doors Full time

    About Dodds Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we are committed to delivering 24/7 emergency repairs, preventative maintenance,...

  • Technical Support

    2 days ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Technical Support / Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides...

  • Customer Support Representative

    1 week ago

    Toronto, Canada Trint Full time

    **The Role** Are you interested in tech, customer service and getting involved in the commercial and operations side of a fast-moving startup/scaleup? Help us supercharge Trint to supersonic speeds. You will be a key part of the team providing fast, clear and friendly customer support. If you are self-motivated, outgoing and have a passion for great customer...

  • Customer Support Representative

    3 weeks ago

    Toronto, Canada Chexy Co. Full time

    About ChexyChexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit.We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Rose Rocket Full time

    Rose Rocket is a market leader in Transportation Management Software. We’re a startup going after the $700+ billion dollar trucking industry, leading the shift to SaaS while revolutionizing the way trucking companies sell, service, and innovate. We are a “more human, less corporate” culture that is built around doing work that matters, winning as a...

  • Customer Service Representative/Sales Support

    1 week ago

    Brampton, Ontario, LR K Canada Just Sales Jobs Full time

    As a Customer Service Representative/Sales Support, you will play a crucial role in supporting the sales operations by managing quotes, processing orders, and maintaining strong relationships with customers. This position focuses on sales support and internal coordination, ensuring smooth communication between customers, production, logistics, and sales...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Chexy Co. Full time

    About Chexy Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit. We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional...